FWIW, When I was getting ready to order an Inventory Y, i submitted for an appraisal then started a chat. The rep was able to expedite appraisal and was given an estimate within 10 mins. I placed the order, paid deposit, uploaded docs, applied for financing, changed insurance, etc...when I scheduled delivery, thats when they decided to cut my appraisal figure by $2k.I ordered a new inventory Y on Saturday, took photos of my trade-in 3 in the app the same day and I’m still waiting to hear back with their final offer for the trade-in. I don’t want to proceed with the remaining steps until that part is finished. Sent multiple text messages and messages in the Tesla app at all. Nothing but crickets. I’m scheduled for delivery on Thursday, but unless they get back to me about my trade-in soon and my questions about the FSD transfer I’m not so sure the original delivery date will hold.
As the others have said, this was a much more pleasant buying experience back in 2018 when I got my 3. I talked to a live person on the phone several times. If they want to improve their sales numbers for the quarter then addressing these communication issues during the purchasing process seems like it should be at the top of their list.
Edit: Literally the second after I posted this I got a reply back from Tesla saying that they’re reaching out to the trade-in team for an update. So given the speed of things so far, I’m not expecting to hear back until tomorrow…
I was livid and ready to walk away. Fortunately my appraisal with carvana was still valid and I ended up selling my M3 to them for $5k more than Tesla's pathetic offer.
Having said all this, go ahead and get other appraisals from Carvana, Carmax, etc. That way if the same thing happens, you have the other offers to fall back to.