Hi all. Can you help me work out wtf I’ve done wrong.
So I share my M3LR 2021 with my wife we both have happily used our phones as keys and all has worked fine. Sometimes when we both go to the car and she’s driving it sees me and presents my profile but a manual change to her profile resolves. Other than that no issues.
Over the past week my wife started complaining that the car wasn’t recognising her phone as a key and that she had to use the key card.
So, forgetting the fact she was in the states last week and had all Bluetooth off and probably roaming etc I dived straight into solution mode. My theory was that some update or other had corrupted her profile, mine was unaffected and I had no issues. Please note this is STILL the case.
So I googled and YouTubed and reminded myself how to delete a profile and reinstate her phone as a key.
I went into my own Tesla app and by selecting manage drivers I deleted her profile. I went into the car and selected locks and tried to delete her profile. Not sure that was successful.
So now onto the add driver part and this is where it all seemed to go belly up.
Armed with my wife’s key card and her phone I opened her app and my car had disappeared. The only way forward I can see is to add a new product ie my car. Following this through the app asked for the VIN etc. I wasn’t expecting to do this.
I know it’s supposed to be easy but WTF have I done wrong?
Each time I left my OWN phone far away from the car so as to not confuse profiles etc.
She’s now away to work with the car but using the card as entry only.
Pretty sure it’s me and not the car any idiots guide for an idiot to resolve the issue?
So I share my M3LR 2021 with my wife we both have happily used our phones as keys and all has worked fine. Sometimes when we both go to the car and she’s driving it sees me and presents my profile but a manual change to her profile resolves. Other than that no issues.
Over the past week my wife started complaining that the car wasn’t recognising her phone as a key and that she had to use the key card.
So, forgetting the fact she was in the states last week and had all Bluetooth off and probably roaming etc I dived straight into solution mode. My theory was that some update or other had corrupted her profile, mine was unaffected and I had no issues. Please note this is STILL the case.
So I googled and YouTubed and reminded myself how to delete a profile and reinstate her phone as a key.
I went into my own Tesla app and by selecting manage drivers I deleted her profile. I went into the car and selected locks and tried to delete her profile. Not sure that was successful.
So now onto the add driver part and this is where it all seemed to go belly up.
Armed with my wife’s key card and her phone I opened her app and my car had disappeared. The only way forward I can see is to add a new product ie my car. Following this through the app asked for the VIN etc. I wasn’t expecting to do this.
I know it’s supposed to be easy but WTF have I done wrong?
Each time I left my OWN phone far away from the car so as to not confuse profiles etc.
She’s now away to work with the car but using the card as entry only.
Pretty sure it’s me and not the car any idiots guide for an idiot to resolve the issue?