Hi,
@BToorani,
Sorry for your pain. Especially since it's also your wife's pain, which reflects back onto you. :-( While I doubt that your vehicle is the worst in the world, and I certainly don't agree that the Model X in general deserves that appellation, I nevertheless understand
I'm a 2013 Model S P85+ owner, and have been through some issues, and therefore have some appreciation for what you report.
Ultimately, I have been overjoyed with Tesla's service and with the Model S itself. After three years, my big issue right now is setting up for a trade-in to my next Model S. First, I have to see what surprise(s) are announced on October 17. I mention this so you'll know my own perspective.
That said, I think you have to make a decision that's best for you and your family. I think it's clear that there are many X owners who have experienced the issues you are experiencing, while there are many others who are driving with carefree ease. I think it comes down to what is going to feel right for you and your family.
Life is short: if this car is making you so very unhappy, go back to Tesla for a refund. Worst case, use the Lemon Laws. Maybe you'd prefer an S instead. Or maybe you'd just prefer to be done with Tesla and move on to another manufacturer. Don't drag this out. End it. Take the pain off the table. Move on.
When your emotions cool, I hope that you will be able to keep in mind that Tesla is doing something very hard: create an entirely new car manufacturing company for the purpose of electrifying transportation. You did something bold and praiseworthy: you took a chance on a new car line from a new manufacturer, and you likely did so at least in part to accelerate the transition to electrified transportation. You are an early adopter, and unfortunately some early adopters are going to take arrows, and some will take even more than others. It's sad that this adventure isn't working out for you. :-(
Best of luck to you,
Alan