Picked up my car last Saturday. There were 56 deliveries scheduled for that day according to the staff. The process itself should have been fairly straight forward, but wasn't. The MVPA was not uploaded to my account prior to delivery, so I had to use the estimates posted for the bank draft. On delivery day, the numbers didn't match of course; their estimate was low, so my draft more than covered their numbers. The rub was that since their printed MVPA was wrong, it had to be re-written and it had to be done by someone off-site - that process took roughly an hour, after which everything went as planned. The car had a small, barely visible scratch on the roof - nowhere big enough for me to care.
Their online store is a mess, however. I ordered a wall charger, mats, and a NEMA 14-50 (no longer included, btw) adapter. I received a set of key cards instead of the NEMA adapter, and I'm on my 3rd email (no other way to contact them) asking them to rectify the issue. Radio silence all around. Avoid the online store like the plague; call your service centre for accessories and ask them to check their inventory instead.
Love the car, but their online shop experience is horrid.