48.1 % of a user base that is only a small sample of the population. Folks need to accept that a forum is NOT reflective all of the owners.
This forum is a good reflection for THIS issue. because we're not talking about people who create an account just to complain about something. A lot of the complaints have been from long time Tesla owners who's ownership experience has gone back quite a ways.
I've been through 3 different UI transitions, and each time there have been complaints. But, there has never been anything as significant of a take away as this for so many people. With this much backlash right after the update. The only thing that really compares is how the non-AP owners felt with the V7 release.
I also don't think you can lump the non-complainers in with the people who like it. Lots of people are the go with the flow type people, but that doesn't mean they don't have their preferences. This poll was purposely skewed to get the answer the OP wanted by lumping those people in with the people who like the new UI.
You have to keep in mind that V9 brought in some major features that people really wanted. When that happens it's easy to overlook the things taken away.
That's why the AP1, and pre-AP owners are more upset. They really didn't get much positive for what they had to give away, and some of them are even holding off on upgrading.
This poll is really evident of just how irked people are. Most people don't want to feel like they're the complainer type. But, they still voted for that option.
Even if we were going to assume that only 15-25% of the userbase was really impacted by this that would still be a lot. That's lost referrals, and lost sales. That's people who bought one thing, and it was switched.
I'm pretty tolerant of change, and I recognize the need to move forwards. But, this change was just idiotic. To try to unify a horizontal center UI, and a vertical UI.