The solution for me when I had the same issues: a new MCU. And there are other folks with the same issues and the same solution that worked.
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USB not recognised after formatting with car?
- Thread starter leisurelee
- Start date
Thanks. Could you explain what that involves? Were you having other issues as well?
My car is a Mar 2020 build date, if that matters.
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I was not having any issues other than USB drive problems.
I suggest you keep pestering the service department telling them your issue hasn't been solved and that there are others with the same issue and it was solved with a new MCU. If you read all the posts on this forum about USB Device Malfunction you will see that there is nothing common about the date of the vehicles nor their location. It can't be a software issue because there would be thousands of folks with the problem. It wasn't a USB drive fault because they were all tested OK. It wasn't a USB hub issue because that was replaced with no relief. That only leaves a few candidates for being the problem: cables and the MCU.
Maybe there will eventually be a service bulletin about this issue if enough folks experience it.
Some folks are suggesting that the car isn't formatting correctly. because there aren't any subfolders. But when the car formats the USB drive it only names the drive and creates a TeslaCam folder. The subfolders aren't created until the car first writes to the drive with video clips.
EVRider-FL
Well-Known Member
Which car and which build? My 2023 Model S running 2024.3.25 handles this correctly.
Thanks @RMannino, I wasn't aware that it's documented.
I'm curious why they are documenting this issue instead of fixing it. How hard can it be to create a 'TeslaCam' folder after formatting the drive from the car?
My car is parked in a public parking zone, which triggers a ton of Sentry clips. Usually, I skim through them and format the drive when I get a "full drive" error. I bought a 1TB card so the format won't happen as often, but now I can't even format the drive without PC access.
I'm curious why they are documenting this issue instead of fixing it. How hard can it be to create a 'TeslaCam' folder after formatting the drive from the car?
My car is parked in a public parking zone, which triggers a ton of Sentry clips. Usually, I skim through them and format the drive when I get a "full drive" error. I bought a 1TB card so the format won't happen as often, but now I can't even format the drive without PC access.
@EVRider-FL MY LR 2023. I'm able to format the drive from the car, but I can't use it (red X on the Sentry app). The drive only functions correctly after I create the 'TeslaCam' folder using my PC. (This doesn't happen with the original 128GB Tesla USB drive)
stopcrazypp
Well-Known Member
They might have some sanity check code somewhere that is checking for the Tesla drive, possibly to deconflict with drives that might be used for media or other functions. I'm presuming you plugged your drive into the glovebox port and there are no other drives plugged in anywhere in the car (just to eliminate center console ports being a variable).
EVRider-FL
Well-Known Member
To post a link to a thread, just go to the thread, copy the URL from the address bar, and paste it into your reply. If the URL ends with page and post numbers, delete them if you want the link to go to the beginning of the thread. There might be better ways to do this, but that’s what I do and it works.
Thanks @RMannino, but the only useful info there is about creating the TeslaCam folder, which I'm already doing and it works.
@stopcrazypp Yes, the drive is connected to the glovebox port and there are no other drives plugged in anywhere else in the car.
I don't understand why they would document something so trivial instead of fixing it. If the absence of the TeslaCam folder prevents Sentry Mode from working, why allocate resources to document it rather than fixing the bug? It feels nonsensical.
@stopcrazypp Yes, the drive is connected to the glovebox port and there are no other drives plugged in anywhere else in the car.
I don't understand why they would document something so trivial instead of fixing it. If the absence of the TeslaCam folder prevents Sentry Mode from working, why allocate resources to document it rather than fixing the bug? It feels nonsensical.
rotarypower101
Member
stopcrazypp
Well-Known Member
Adding a section in the manual can be done with a lower level employee and covers all bases. Trying to fix it with updates requires an engineer to put the work in and this doesn't necessarily fix it for everyone (especially given not everyone updates their car or gets the updates in a timely manner)?
This might also be something they purposefully don't intend to fix. Like if they were doing that function they would rather err on the car not creating TeslaCam, than for example accidentally creating it on a media drive and then formatting the wrong drive.
