mtndrew1
Active Member
My BMW dealer broke all the clips off my rear bumper installing a trailer hitch on my X5M. I didn't notice until I stepped on it loading something and it came almost completely off. After 2 attempts for fix it with plastic welds and adhesive they finally replaced. When I traded the X5M for an X6M, I removed and installed the hitch myself without breaking anything. Same dealership overfilled the oil on my M6 three times, despite me bringing them the TSB after the first failure. They broke numerous clips which they never replaced. They pried apart the wood trim on my M6 dash to replace a broken latch in my arm rest storage, breaking the trim and the frame it clipped into. They overfilled refrigerant after an AC service making the compressor lock up less than 200ft out of the dealership. I switched dealers to a slightly further location which was a little better, but still not perfect.
Never did they alert me to the damage, I had to discover it on my own.
Heck, I just bought a CPO BMW i8 from a different BMW dealer a couple weeks ago and they had the front tires on the wrong side, it was leaking oil from the filter and they apparently filled the trunk with about 2" of water when they were cleaning it. They had to ship me a new trunk liner.
Yeah people here have some awfully rosy recollections of service with other brands. While I don’t doubt that some of them are accurate they’re diametrically opposed to virtually every car service experience I’ve ever had in the past.
Vehicle service is just a part of life that has never gone as well as it should, from any brand, for either maintenance or repair. It’s always been like the DMV for me. Tesla for all their faults has been the best so far.
I would of course welcome any improvement to Tesla’s service and they should have a live person to contact, as mentioned above, but I’m pretty satisfied with their service in general and their rate of improvement in particular. For me, going from a cheap car to an expensive one, it feels like the quality of service is commensurate with the increased price of my Tesla.
I hope others who are not getting the same level of service satisfaction can have their voices heard so that things improve for them.