I reset the inverter and Neurio and basically watched the values on the Tesla inverter page and Tesla app for an hour while turning different devices on and off. Summarized and detailed observations below.
Summarized observations:
- Tesla app appears to update using Neurio provided values roughly every several seconds to several minutes. It doesn't seem to be consistent. This is really important because it's tough to just look at the Tesla app to troubleshoot anything.
- Tesla app will sometimes show a value for a few seconds that doesn't make sense (different from what Neurio is passing) but reverts back to "normal" values (matches Neurio).
- Neurio appears to be reporting an abnormally high Site Meter values, certainly when exporting. This only appears to occur when home consumption is low (no ACs running, no car charging, etc.), although it could just be masking an underlying problem with Neurio. However, seeing how the Tesla app seems to be reporting higher grid import and export as compared to my utility meter readings, I think it applies to both import and export. It's just more significant at higher kW values (almost like a multiplier being applied).
- When the Neurio Site Meter export value exceeds the inverter reported solar production (Instant Flow), this is when I see the 0 kW home consumption and solar production in the Tesla app main screen (which is sometimes well above the inverter rating) that doesn't match the actual inverter reported solar production (Instant Flow); it just matches what the Site Meter export value is. However, the solar production graphs are always correct so I'm assuming these are generated using the inverter solar production data directly.
- If I'm importing from the grid (high energy demand from the home), there doesn't appear to be an issue. At least everything looks believable but the numbers are probably still slightly off based on my comment above in the third bullet.
- If I'm exporting very little to the grid (still fairly high energy demand from the home), there also doesn't appear to be any issues. Same caveat as the above statement.
- If I'm exporting a lot to the grid (low energy demand from the home), this is when I see the issues with what Neurio is reporting thus causing Tesla app issues.
More detailed observations:
- Prior to the inverter being fully initialized (no solar production), the "Site Meter" was indicating about ~0.5 to 0.6 kW import which makes sense (no ACs running, car not charging, etc.).
- After the inverter was initialized and solar production was occurring, the Site Meter indicated I was now exporting but a value higher than what the inverter was actually producing/reporting. The inverter (Instant Flow) was showing 2.9 kW (cloudy at the time) and the Neurio (Site Meter) was showing 3.8 kW export.
- I could see the Tesla app was updating maybe every 10-20 seconds from what the inverter page was showing. I also noticed sometimes the Tesla app would randomly show values that didn't make sense (e.g. 0 kW home consumption) for several seconds but then correct itself. I never saw these values on the inverter page which appears to be nearly real time.
- One of the ACs turned on and I could see the Site Meter export kW drop on the inverter page. My second AC turned on during the same time and I could see the export drop to now become import which all makes sense. The Tesla app appeared to be following along with a 10-20 second delay.
- At some point several minutes later, the Site Meter jumped up to ~10.6 kW export which is above my inverter limit (7.7 kW is the max I see). Not entirely sure when this happened, but it is when the ACs were off, so low home consumption. The Instant Flow (solar production) on the inverter page was showing 7.7 kW during this time (clipped at max production). The Tesla app was showing 10.6 kW solar generation, 10.6 kW grid export and 0 kW home consumption. This is the strange behavior I typically notice.
- During this time, I started charging my car and the ~10.6 kW export becomes 0.8 kW import. Makes sense, large energy draw to charge my car. The Tesla app reflected this correctly now showing 7.7 kW solar generation, 0.8 kW import and 8.5 kW home consumption. Stopping the charging, it jumps back up to ~10.6 kW export. Tesla app is back to where it was previously (10.6 kW solar generation, 10.6 kW grid export and 0 kW home consumption). Of note, my car charger circuit breaker is located in the 200A panel which is where the inverter circuit breaker is.
- To test increased electrical load in my 100A panel, I turned on a bunch of devices in my den (lights, fans, TVs, receiver, etc.) and I could see the ~10.6 kW export drop to around ~10.5 kW export which makes sense. This seems to indicate my theory that the Y-splitter cables were the issue might be incorrect since it's accurately showing more energy draw when devices in the 100A panel are used.
- Even when solar production drops (e.g. clouds), I still notice the issue with 0 kW home consumption. For example, right now I am seeing 3.8 kW solar generation, 3.8 kW grid export and 0 kW home consumption. The inverter Instant Flow is only 2.8 kW. The only thing that's consistent is it's always when there's low electrical demand from the home (no ACs running, no car charging, etc.) and solar production is occurring (never see this issue at night).
I'm still waiting to hear back from Tesla. I don't want to mess with my CT clamps or setup right now in case they're actually trying to troubleshoot it. There's definitely something weird going on with the Neurio itself. I don't think this is just an app front or backend issue. The Neurio is clearly reporting incorrect measurements. It also doesn't appear to be just a matter of values being doubled (at least in my case).
Screenshots of inverter page compared to the Tesla app. Note the actual solar production being reported by the inverter (Instant Flow) compared to what the Neurio is incorrectly reporting as export (Site Meter). The Tesla app in this case will show the Site Meter export value as solar production on the main screen. The Site Meter value jumps around a bit and the Tesla app doesn't update real time hence the slight difference in values.
Same thing except when energy is being imported from the grid, everything appears "correct".