This morning I received 2 notifications from my Tesla 3 in the Tesla app:
* The doors are unlocked at around midnight
* The doors are unlocked at 1:46AM
The doors stayed unlocked the whole night and I locked them from my phone when woke up. Somebody certainly was in the car checking the content of the door pockets and main console but looks like nothing was taken. Just the content of the door pockets and the console was out.
The doors were locked before and I didn't drive car yesterday, so it was 100% locked the night before.
I do not use the Tesla key cards and both of them (2) are in a safe space in my house.
Sentry mode is on. The car was at 105km charge, Century seemed to work fine but, again, no recordings of any events.
Exclude home/work/favorites are off as well.
I noticed a new feature "Set Camera-Based Detection" in settings today which also was off. This may explain the absence of the recording but I am not suer.
Questions:
1. How to reach out to Tesla support and start the investigation (at least to figure out why the doors magically opened)
2. If you experienced this - how to fix this? Saw some suggestions to reboot the car in some similar threads
3. Why aren't there recordings of the event?
Appreciate your thoughts
* The doors are unlocked at around midnight
* The doors are unlocked at 1:46AM
The doors stayed unlocked the whole night and I locked them from my phone when woke up. Somebody certainly was in the car checking the content of the door pockets and main console but looks like nothing was taken. Just the content of the door pockets and the console was out.
The doors were locked before and I didn't drive car yesterday, so it was 100% locked the night before.
I do not use the Tesla key cards and both of them (2) are in a safe space in my house.
Sentry mode is on. The car was at 105km charge, Century seemed to work fine but, again, no recordings of any events.
Exclude home/work/favorites are off as well.
I noticed a new feature "Set Camera-Based Detection" in settings today which also was off. This may explain the absence of the recording but I am not suer.
Questions:
1. How to reach out to Tesla support and start the investigation (at least to figure out why the doors magically opened)
2. If you experienced this - how to fix this? Saw some suggestions to reboot the car in some similar threads
3. Why aren't there recordings of the event?
Appreciate your thoughts