Canuck
Well-Known Member
Not doing business with a customer who is trying to sue you is standard practice, your legal department will insist on it. Banning customers who buy your top tier product because they complained that what was advertised was not delivered, that's a whole different can of warms a large business probably doesn't want to open.
I agree with this. Why did you quote me and then post this as if to rebut my position? I never once said that anyone who "complained" could, or even should, be banned. This is what I said:
I can't imagine why any prudent business owner would continue to do business with customers who sued, or threatened to sue. Most successful business owners didn't get to that position by being stepped on.
So I take it we agree on the above?
I wonder how many, out of the estimated 1600 P85D's (I think that was only in US) that were sold before the Ludicrous was announced (around the time the 691hp disappeared from Tesla's website) think they got exactly what was advertised vs. ones that feel they did not. It's it's only 1%, offer to buy back the car at full value - great PR for a company taking care of their customers (I bet those who would take the buyout would probably get the 85D as most of them like the car, just feel they didn't get the incremental value they were promised for the extra money). If it's more than 1%, maybe those customers have a valid point and Tesla could come clean (even privately) that they really thought they could do it but can't due to technical reasons, so they are doing what they can to make it up to them - also great PR. On the flip side, if the percentage is significant, say 50%, and they'd rather ban anyone who complains, can a company really afford to alienate 50% of it's top tier customers and not feel a hit? Especially that those customers are typically the best Tesla evangelists. A thousand customers to any of the other auto makers is a drop in a sea. To Tesla, in its current stage, 1000 customers is not insignificant. IMHO
The reality of business, and especially big business, is to ignore until sued. Then, if sued, aggressively defend. This is because the vast (and I mean VAST) majority of complaints and complainers (whether legitimate or not) go away. (There are also legal and insurance reasons for this too but let's leave it at that.)
People can hope and wish and complain and write letters and do all that other stuff, including posting in this thread on how they have been wronged, but at the end of the day Tesla will do nothing, and offer nothing, without being served (and I don't mean with a letter), and even after being sued, what they will do is aggressively defend and not politely offer to make amends.
Sorry folks, but that's just how the real world works, like it or not. I know, we all "wished" Tesla was different. Well, it's not. Get over it. The faster the better. It's much better to live in the real world than a "wishful thinking" world.
Oh, and before I get jumped on, I will add -- this is all just my uninformed opinion. None of it is fact and it's not being presented that way. I believe it's fact, and I believe time has, and will continue to, prove me to be right. But I'm sure the VAST majority of people here disagree with me and are looking forward to Tesla's offer of goodwill neatly packaged for them to open before Christmas. Santa is real too.
Maybe this whole thing is NOT about the money?
In my experience, 99.999% of the time, when someone says "it's not about the money" it's about the money.
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