You can install our site as a web app on your iOS device by utilizing the Add to Home Screen feature in Safari. Please see this thread for more details on this.
Note: This feature may not be available in some browsers.
Is your car at Caldwell? My wife and another car backed into each other in a Starbucks parking lot a couple years ago. $11k damage on my car (for a dent the size of my phone), and literally no damage to the other person's Toyota Tacoma. I can't remember exactly how long it took but Caldwell was the closest authorized shop for me (and still two and a half hours away). They seemed to do a very good job so you've got that going for you at least.
My repair took under 2 months.
2 weeks to find a shop, get estimate, and get it approved.
3 weeks to order parts.
3 weeks to install parts.
2 new side doors, rear quarter panel, rear bumper and alignment.
I was surprised at how quick they were.
Edit: Just checked Tesla approved shops on the Tesla website. 8 Service King locations + the Caldwell Collision shops are the only options currently showing for the Charlotte area. So when they sent me the closest shops to my location, multiple Service Kings would have been closer which is probably why I didn't get sent Caldwell.
I was expecting the worst, and was very happy with 2 months. I brought the shop doughnuts a few times...I would have totally happy with 2 months. I am guessing/hoping things are a little more figured out in California then over here in the Southeast.
Has the vehicle done a test drive since repairs were "complete"?
...So the seat they sent will work, they just need an adapter so it can plug in. Ok, just place an order for that adapter, wait a week and... discover I am back in Tesla parts ordering purgatory.
When will it arrive? No one knows and apparently no one cares.
Much sympathy. We can only hope that repair experiences improve dramatically as Tesla puts more attention on that aspect of their business. I was happy with my two repair experiences at the Tesla owned and run body shop in San Jose. It took just a few weeks for my cars to be returned good as new. So it's not as though they can't do reasonably quick repairs when they want to.Final Update:
I am in possession of my car once again. All repairs were completed last Friday and I picked it up Saturday. It felt like getting a Tesla for the first time all over again.
To recap, my accident was on 2/14 and my car was ready to be picked-up on 8/23. That is a total of 27 weeks for a repair (6 months plus a week). During that time I also incurred over $6k in rental car charges that insurance will pay me back on. However, if I had been at fault in the accident that $6k would have been my cost.
The final hiccup was that I needed that one last part from Tesla. It was ordered. It was in stock. And... they just didn't bother to have someone go pick the part in the warehouse and ship it to me for about a week and a half until it got escalated. The absolute indifference Tesla has to the parts process is infuriating. I don't really have much else to say that I didn't already say in the rest of this thread. The whole parts process is obviously ridiculously broken. I am actually surprised it doesn't cost even more to insure a Tesla due to this.
My belief is that Tesla has to focus so much on making sure they show profit that they have deciding they have to heavily deprioritize customer service and parts infrastructure. New car sales make money and everything else just doesn't matter as much.
I love my Tesla. The car is great. However, this has definitely soured me for when I look for my next car. 27 weeks for a repair. 27 weeks.
...That is a total of 27 weeks for a repair (6 months plus a week). During that time I also incurred over $6k in rental car charges that insurance will pay me back on. However, if I had been at fault in the accident that $6k would have been my cost...
One thing to consider is that the Taycan too is a new low-volume (at least initially) car. If you have to have it repaired in the first year you may/may not have any body shops who know how to fix it and parts may be hard to come by.These threads are disturbing but useful. I really like my S P100D. I leased it versus buying because the technology is changing so fast and the cost was less than the actual vs projected depreciation. The lease is up in March. These nightmare repair stories and, to a lesser extent, the endless nonsense “promises” about FSD, make me think “Taycan” versus buying or leasing another Tesla. I doubt that I’m alone. What a pity: parts supply chain is hardly an impossible thing to figure out.