How did they delete footage?
Hrm? They didn't. Although to your point there isn't much difference between that and not reconnecting the camera correctly, which is what they, unlike during the previous 12 appointments, managed to accomplish.
All it takes is once. Kinda like washing/drying the car with a dirty chamois in circular motions, dropping a tool on a soft metal bezel... Et voila - hundreds of dollars of damage not noticed until after leaving the premises.
Accidents happen. I'm just not in the habit of paying $175/hour for unnecessary carelessness that tends to kill the word of mouth.
Yes, we all pay for every service experience, folks. Whether covered by warranty or ESA or not.
This is partly why I thank every early Model S owner I meet, and every shop foreman and service advisor who doesn't screw anything up (the majority, so far). Without them leading the way, there'd be no car to buy when I did, and no hope to stay ahead of the oncoming exponentially increasing deliveries.
One way or the other, everything seems to get dumped on Service's plate the moment the car is delivered/accepted - unless Ownership support can resolve the issue quickly over the phone.
To that end, we have to assume that every new SvC will get internal and external SCs and HPWCs - the former to save employees' time, and the latter to help with density since they'll generally have the real estate anyway (see Buena Park, Costa Mesa, hopefully Van Nuys if they can find a good parcel, I guess Burbank...). Pretty brilliant move - similar to selling Teslas out of Solar City and Nordstrom locations.