Good work, nishy. You can't even tell you photoshopped it in. :smile:
Sweet that took me ages
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Good work, nishy. You can't even tell you photoshopped it in. :smile:
It feels good to be vindicated. Now, tell us how good Tesla could be in responding to your evidence. Please keep us posted, as we like to hear good ending to a story.Sweet that took me ages
Looks like it's on them - it's on your order agreement.
Guys
Major major major update
I was looking through my files this am and guess what? The red calipers WERE on my final order confirmation. The tesla dealership gave me the total run around yesterday and they were wrong!!!!
I've emailed them (without saying I told you so) but let's see what they do.
Strangely it didn't appear in the final configuration but surely this is now totally on them????
Yes, sorry, I did. I didn't think it was possible to "uncheck" them at that point. But looks like you can click on it and it un-checks them. Strange that it would be so subtle. But I did several reconfigs and that's why I wanted a verbal with a real-live person to make sure I submitted what I wanted. This would not be easy for the un-techy, that's for sure!
Very smart. Love the personal responsibility you took. Agree with you that Tesla needs to rectify this, though. Nothing in the order process should be tricky in the least. Do you think it would be good for Tesla to call all buyers once they put down the deposit and place the order, to confirm everything? You did it yourself, but others might not realize it could save them a lot of heartache.
Be CAREFUL!!! That could ALMOST be construed as "criticism of Tesla", or "COT" for short. COT is not approved on this forum!!!
(I'm totally kidding of course)
- - - Updated - - -
That's great! However, I don't think you should just email them and sit back. I would follow up with a visit - have the config printed out - and hand it to them personally. Its not to make a scene or anything, but just to let them know you are dead serious. This now means its their screw up, and they need to own it and do right by you. As others have said - please keep us posted. This definitely should go your way now. They should throw in something free - a service visit maybe - to compensate you for all the trouble they've caused you.
One last piece of advice: you are dealing with the service center now (am I right? if not please ignore the rest). Well, the service center will have a totally different attitude about this - they do NOT LIKE fixing factory mistakes. (Read this forum, you'll definitely get that picture). SO, they may STILL argue with you about it.
If they do, here is what you do: ask them politely and calmly for the name of the regional service manager. Get his/her email and phone number. Contact him/her and get the problem resolved that way. If that doesn't work, keep going up the chain.
I'm a little worried that the service center is going to take the attitude that they've already won this fight and its all over - you agreed to the settlement and gave up your rights. NO, YOU MOST CERTAINLY DID NOT. Do not give in. Do not give up. Take it as high as you need to, but get the red calipers. They are yours. You configured the car with them and you have proof.
Note to moderator: maybe you should edit the thread title to reflect this issue is NOT resolved?
It's alarming to me how different your customer experience has been thus far compared to mine. I've had two model S's, and Tesla has treated me more than fairly. They have gone over and beyond in a few cases. I'm not sure if this can be explained by scaling and geography alone. It's really odd.
I'm curious, have you had any serious defects in your cars at delivery? By serious, I mean something you didn't think was right and that they needed to correct for you?
[I know you didn't ask me] But I'm with andrewket, I never had any problems at my local service center. Not only that, they were always very friendly and went above and beyond.
-I had no issues upon delivery.
-I posted a thread here about the AC making odd noises (which apparently is normal), the service center called me (a few days later?) asking me to bring it in to get it looked it.
-I also noticed a VERY slight misalignment of the rear bumper cover with the rear quarter panel (or something like that). Asked them if it's an easy fix. The tech said the screw (or whatever part holds it), isn't where the TINY misalignment was, and it's not going to be an easy fix. The tech told the service adviser, and the service adviser asked me how I would like to proceed (i.e. take the bumper off and try to put it back on and see if it's still there, etc.). I said if it's not an easy fix, leave it alone. They could have EASILY minimized this issue, as it is VERY minor.
-Later, I had my scroll wheel button on the steering wheel replaced (it wasn't reacting well to me adjusting the volume). I over-reacted and shot off an angry email to the service center about why the buttons next to the scroll wheel had VERY minor scratches on them (looked like tool marks). They said they'll gladly replace the buttons, and asked when I'd like to bring the car back. I never did (it's only visible under direct sunlight at certain angles, and my kids have done worse already, so whatever).
-I had a loaner. Before I took it out, the service center looked it over and noted all the minor bumps/dents/etc. I missed that the wheel had curb rash (positive I didn't do it), and when I brought it back I noticed a very minor door ding (likely happened in my possession). I brought it to their attention, they said they don't care about something that small (I didn't think they would, but when I was getting the car, the rep noted a pen sized dent on the hood, so when I saw the door ding on the loaner, I was a little concerned).
So yeah, I've only had extremely positive experiences, and NEVER have they tried to minimize any of my issues.
Still no call back from tesla.
Thanks max. They're going to fix it but per my previous post they're acting like they're doing me a favor and I wanted to understand that with the head office