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[Resolved] Help! Having a nightmare at the delivery center
- Thread starter nishy1
- Start date
bonnie
I play a nice person on twitter.
I just went through the same process in configuring my X. I went into the Design Studio multiple times - clicked on the 'view your configuration' multiple times - reviewed the emails I received. This is a big purchase for anyone, certainly me. I wanted to make sure what was in the system was what I was intending.
And no, not trying to drag anything into a political arena. I'm saying I own my decisions. I bet the OP feels that way, too. I'd like to see Tesla do something for him, but it will be goodwill if they do. They did not make a mistake here, no matter how hard you try to spin it that way.
I always appreciate when a company is willing to fix my mistakes. But I don't expect them to. And I don't blame them if they choose not to do so. But we all have different ways of living our life.
The issue was that I asked the tesla rep about this a thousand times and the configuration changed at the last minute from the 90 to the p90 parrly because of that cosmetic difference. I asked her to check it over and she said it was OK. She told me the cost was free with the spoiler. Yes there's a subtle difference between its free and it's free but you have to select it but the point is she knew I wanted it and could have caught it. No one called to check the reconfigured order at all. It just went in. I'm not asking them to cover a human error on my part, I'm asking them to understand that they had a meaningful role in this issue.
bonnie
I play a nice person on twitter.
Gorgeous! And I'm glad everyone found a way to make this work for you.
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Sounds like they did ... and sounds like you were a reasonable customer to deal with. Sometimes that makes all the difference. Happy driving.
Apparently it's $3k to do it and they didn't want to. Crazy since I have an x ressie top and if we hadn't sorted it out I may have cancelled it too.
BTW I wasn't disputing the error, it was their attitude the blew me away in a negative way. It sucked.
In reading this thread, I wonder why Tesla just doesn't provide the red calipers as 'included' when the spoiler option is selected. Also, during the configuration check, it could show this as an 'opted out of red calipers'.
Last thought. I wonder what Tesla would charge if the red calipers were installed, but a customer wanted them to deliver the car with the stock ones instead. I also wonder where Tesla draws the line on modifications, particularly when it comes to invalidating the warranty. Painting calipers could be construed as modifying a safety item. Certainly, replacing them with red ones if they are factory Tesla parts shouldn't be a problem, but would Tesla even offer for sale, the red calipers?
Scotty
Last thought. I wonder what Tesla would charge if the red calipers were installed, but a customer wanted them to deliver the car with the stock ones instead. I also wonder where Tesla draws the line on modifications, particularly when it comes to invalidating the warranty. Painting calipers could be construed as modifying a safety item. Certainly, replacing them with red ones if they are factory Tesla parts shouldn't be a problem, but would Tesla even offer for sale, the red calipers?
Scotty
Gorgeous! And I'm glad everyone found a way to make this work for you.
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Sounds like they did ... and sounds like you were a reasonable customer to deal with. Sometimes that makes all the difference. Happy driving.
Eventually after a lot of stress
ryanjm
Tesla Podcast Host
I will happily take the car off your hands and enjoy it if the calipers bother you that much, OP. :tongue:
Um. Tesla delivered exactly what he clicked when he confirmed his order. He thought they were included but they weren't. He had plenty of time to correct this mistake. Besides, it is an easy part to add at this point. It's not like a new car would have to be built as if he thought he had a pano roof but it wasn't on the order.
Nigel Tufnel
Member
I sympathize, Nishy (or should it be empathize, since you don't need sympathy :smile. I was configuring a Mini Cooper S on-line the other day and so many things "auto-changed" I gave up and went in to the dealership. Unfortunately the sales staff seemed to have different answers for my questions. It can be frustrating, but I'm more careful now. Past horror stories with believing the sales staff: My 2000 GTS Viper "will have painted-on silver stripes" acc. to my salesperson and the sales manager, when the car was delivered, no stripes. The car looked great in all black so I was OK with it, especially since I'm not a Raiders fan.
My 2007 Acura TL-S came with a spoiler that I didn't want. "No problem" said the salesman, it's on there with double-stick tape, so we'll just remove it for you". Car arrives with bolted-on spoiler, salesperson "can't remember" telling me he could take it off. After several talks with the manager they took off the spoiler, patched the holes and repainted the car. I ended up footing half the bill.
Bottom line, it's just human nature to believe the sales staff, but we're probably better served to ask: "could you send me an email confirming that my car will come with (or without) ....." If they won't do it, I'd be tempted to ask them on my home phone to repeat what we're expecting and record their answer on my cell phone.
. I was configuring a Mini Cooper S on-line the other day and so many things "auto-changed" I gave up and went in to the dealership. Unfortunately the sales staff seemed to have different answers for my questions. It can be frustrating, but I'm more careful now. Past horror stories with believing the sales staff: My 2000 GTS Viper "will have painted-on silver stripes" acc. to my salesperson and the sales manager, when the car was delivered, no stripes. The car looked great in all black so I was OK with it, especially since I'm not a Raiders fan. My 2007 Acura TL-S came with a spoiler that I didn't want. "No problem" said the salesman, it's on there with double-stick tape, so we'll just remove it for you". Car arrives with bolted-on spoiler, salesperson "can't remember" telling me he could take it off. After several talks with the manager they took off the spoiler, patched the holes and repainted the car. I ended up footing half the bill.
Bottom line, it's just human nature to believe the sales staff, but we're probably better served to ask: "could you send me an email confirming that my car will come with (or without) ....." If they won't do it, I'd be tempted to ask them on my home phone to repeat what we're expecting and record their answer on my cell phone.
Electricfan
Active Member
Well, as you see there are people on this forum that defend Tesla at all costs. You know you discussed the red calipers with a human being, and she knew you wanted them. I'm with you - Tesla had the responsibility to make the car you talked to them about and they knew you wanted. But they're using the excuse "you didn't check the box" (even though you did check it - it defaulted back to unchecked and you didn't see it - if I understood you correctly).
On this forum you're going to find yourself in the minority when you argue Tesla messed up. But know that in the real world outside this little forum we're sick of giant corporations running roughshod over the buyer just because they can. Thanks to social media like this forum, Facebook and others, we're starting to gain a powerful voice and let the big companies know we're unhappy. I like it, too!
Super_Popular
Well-Known Member
Help! Having a nightmare at the delivery center
Please give up on bashing the membership here and painting everyone as mindless zealots which you seem to like to do. Read his first post. It said nothing about speaking with with someone about changing the order which may have reset this option. That came in a later post. Oh, and fight the power!
Please give up on bashing the membership here and painting everyone as mindless zealots which you seem to like to do. Read his first post. It said nothing about speaking with with someone about changing the order which may have reset this option. That came in a later post. Oh, and fight the power!
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