I dropped my car off this morning, they drove me to work (in another Model S!), and picked me up (in my Model S) at the end of the day. I never feel like I have to fight to get something done, or like I'm inconveniencing them, or that I'm wrong (customer's always right), etc. Always have good, friendly conversations with everyone. They love talking to their customers.
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Real World Experiences with Tesla
- Thread starter dsm363
- Start date
gmontem
Model S P01707
Does this story count as a Service Experience with Tesla?
Last night I learned that my rear left door cannot be opened from the inside. All the other doors are fine. I sent an e-mail to the Ownership Experience team at 7:07 pm yesterday explaining my problem. No replies from them at all. Today at around 3:30 pm I decided to call them and was forwarded to the Menlo Park number, probably based on my phone number. A human picked up the phone. I explained my problem, and he explained what could be the problem. He then asked if I prefer the Fremont team to look into my car. He took my contact number after I agreed. Told me to expect a call from them in maybe 90 minutes. It is now 6:10 PM and still no call. :cursing:
Last night I learned that my rear left door cannot be opened from the inside. All the other doors are fine. I sent an e-mail to the Ownership Experience team at 7:07 pm yesterday explaining my problem. No replies from them at all. Today at around 3:30 pm I decided to call them and was forwarded to the Menlo Park number, probably based on my phone number. A human picked up the phone. I explained my problem, and he explained what could be the problem. He then asked if I prefer the Fremont team to look into my car. He took my contact number after I agreed. Told me to expect a call from them in maybe 90 minutes. It is now 6:10 PM and still no call. :cursing:
bonnie
I play a nice person on twitter.
gmontem
Model S P01707
Be sure to let us know the end of the story.
That smile implies you know it'll end with a happy ending.
I drove to the Tesla Server Center at Fremont (Tesla Factory). Before heading off, I entered "Tesla Factory" in the car's Google Maps for directions and was surprised to see "Tesla Factory" was not among the list of search results. I ended up just searching for "Tesla" and found the Factory through one of the results, Tesla Service ... something. When I entered the service station I gasped at the large number of Model S cars parked in that area of the parking lot. I don't know if those are cars needed to be serviced or waiting to be delivered.
The lobby has a bunch of large windows that allow me to watch the crew working on the cars, including mine. Now that's something you don't see in dealership service centers.
To make a long story short, they found the problem -- a screw inside grounded some wires. The crew rewired it and fixed the problem. I also asked about the front passenger door requiring more effort to close. They took a look at it, too, and concluded to wait for the seals to wear away in due time. lol. Last inquiry was about the seat belts. Why do mine not lock when I pull at it quickly? The guys at the front desk didn't know the answer, so they had it investigated. I don't remember the findings, but the seat belts will lock when you brake suddenly and move forward. I think that was what was said to me.
Anyway, I'm a happy camper now.
The Newport service center had to rent the building next door they had so many Model S' to prep for local delivery. In the old days you could even walk around the repair center it was so clean. Now they are a bit more careful. When a battery is exposed they even pit up special barriers for customer safety.
Needed some new rear tires for my roadster.
The Ranger picked the car up from my office first thing this morning, changed the tires, fixed the TPMS, tightened up my squeaky front console, moved the Bluetooth microphone to make it usable, cleaned the car back to gleaming, and dropped it off at my office in time for my drive home. They then went the extra mile to help investigate the Bluetooth pairing issues some owners have been having with the Alpine units.
Painless, and a joy - especially compared to the hassle I go through with my wife's Nissan twice a year. It will be good when that is swapped for a Model S.
Well done, Tesla Hong Kong - you continue to delight.
The Ranger picked the car up from my office first thing this morning, changed the tires, fixed the TPMS, tightened up my squeaky front console, moved the Bluetooth microphone to make it usable, cleaned the car back to gleaming, and dropped it off at my office in time for my drive home. They then went the extra mile to help investigate the Bluetooth pairing issues some owners have been having with the Alpine units.
Painless, and a joy - especially compared to the hassle I go through with my wife's Nissan twice a year. It will be good when that is swapped for a Model S.
Well done, Tesla Hong Kong - you continue to delight.
Thanks to Tesla Staff
I see it in many different threads, but I wondered if we might want thread out there just to call out Tesla employees who go above and beyond to help us through the education, buying, ordering, delivering, and support processes.
(Mods: Can we make this a sticky?)
I wanted to start out by thanking my Product Specialist, Mike Beebe. I'm a little clueless on the steps I need to to complete the financing of the car and my credit union is to date completely clueless. This combined with a crazy work scheduled, upcoming travel, general anxiousness to get my hands on this thing, lack of a current vehicle, and a 1,000 other factors lead to a series of somewhat frantic voicemails and e-mails to Mike on Friday afternoon. I've since stepped back and taken a deep breath, but Mike took the time to reply on a Sunday with a quick reassurance that Tesla should be able to work with the credit union to get this thing done. Mike didn't have to take the time to reach out on a Sunday and he is not the source of my anxiousness, but he reach out and it's much appreciated. Thanks Mike!
I see it in many different threads, but I wondered if we might want thread out there just to call out Tesla employees who go above and beyond to help us through the education, buying, ordering, delivering, and support processes.
(Mods: Can we make this a sticky?)
I wanted to start out by thanking my Product Specialist, Mike Beebe. I'm a little clueless on the steps I need to to complete the financing of the car and my credit union is to date completely clueless. This combined with a crazy work scheduled, upcoming travel, general anxiousness to get my hands on this thing, lack of a current vehicle, and a 1,000 other factors lead to a series of somewhat frantic voicemails and e-mails to Mike on Friday afternoon. I've since stepped back and taken a deep breath, but Mike took the time to reply on a Sunday with a quick reassurance that Tesla should be able to work with the credit union to get this thing done. Mike didn't have to take the time to reach out on a Sunday and he is not the source of my anxiousness, but he reach out and it's much appreciated. Thanks Mike!
+1. Called on Saturday and spoke to Mike. Figured out where I stook in the production line and was pleasant to talk to! Thanks Mike!
ToddRLockwood
Active Member
Awesome Tesla Ranger Service Experience
I just had a very positive Tesla Ranger experience. Two days ago the window regulator in my driver's door failed. And wouldn't you know it, the window was stuck down. On top of that, I'm scheduled to show my Model S to members of the Vermont Legislature tomorrow, as part of an EV event at the Statehouse. I called Tesla Service in Watertown, MA and spoke to Mat Boarman, the service manager. Mat jumped into action. The factory FedEx'd a new window regulator, and today Keith, one of Tesla's ranger mechanics, drove 230 miles to my house in Vermont to install it. He brought with him a beautiful array of tools, a rolling seat, and a variety of test gear.
Removing the window regulator is no small feat. This is fairly major surgery. Keith disassembled the door as if he's done it a hundred times before. Note to self: do not attempt to do this on your own. In 90 minutes, he had the new regulator installed and calibrated. Now the window moves like silk. And while he was here, I had him change the gaskets in the backup light lenses and reset the TPMS for the summer wheels.
This has been a stellar service experience. No driving to and from the dealership, no rental car, no hidden charges, and a mechanic you can actually speak with. Best of all, Keith is as enthusiastic about working on Teslas and I am about owning one.
I just had a very positive Tesla Ranger experience. Two days ago the window regulator in my driver's door failed. And wouldn't you know it, the window was stuck down. On top of that, I'm scheduled to show my Model S to members of the Vermont Legislature tomorrow, as part of an EV event at the Statehouse. I called Tesla Service in Watertown, MA and spoke to Mat Boarman, the service manager. Mat jumped into action. The factory FedEx'd a new window regulator, and today Keith, one of Tesla's ranger mechanics, drove 230 miles to my house in Vermont to install it. He brought with him a beautiful array of tools, a rolling seat, and a variety of test gear.
Removing the window regulator is no small feat. This is fairly major surgery. Keith disassembled the door as if he's done it a hundred times before. Note to self: do not attempt to do this on your own. In 90 minutes, he had the new regulator installed and calibrated. Now the window moves like silk. And while he was here, I had him change the gaskets in the backup light lenses and reset the TPMS for the summer wheels.
This has been a stellar service experience. No driving to and from the dealership, no rental car, no hidden charges, and a mechanic you can actually speak with. Best of all, Keith is as enthusiastic about working on Teslas and I am about owning one.
The Watertown team is superb. They had my car on Tuesday to replace a part, I had their loaner Model S. On Tuesday evening, after closing time, Mat drove my car to my house, we swapped keys, and he drove the loaner off. Friendly, informed, family. They contribute immensely to my positive ownership experience with Tesla.
caddieo
Member
I live 185 miles from the closest service center so I was leaning towards the Ranger Service program for the time when I get my S - probably in July. This experience of Todd clinches my decision.
kinddog
Banned
Had an decent ranger service experience, getting the dashboard retrofit (which I can't test until the next really really wet day, but anyway!). Well, actually, the Ranger screwed up during reassembly, and I caught it several hours later,... so he turned around and drove back to fix it.
Tesla's hiring good people and Ranger service is real and trustworthy. Actually, all the "mechanical" people I've talked to are great. Unfortunately they can't do much about anything which is a software problem, so all he did for my intermittently-opening chargeport (after verifying that it was not a mechanical or electrical problem) was to download a report and send it to the engineers.
Tesla's hiring good people and Ranger service is real and trustworthy. Actually, all the "mechanical" people I've talked to are great. Unfortunately they can't do much about anything which is a software problem, so all he did for my intermittently-opening chargeport (after verifying that it was not a mechanical or electrical problem) was to download a report and send it to the engineers.
kevincwelch
Active Member
At the Chicago center now. Everyone has been friendly and helpful. They're working on my door handle, rattle and alignment.
Watching a Tesla employee drilling into the nose cone for someone's plate...I think I'm going to cry.
Sent via Tapatalk.
Watching a Tesla employee drilling into the nose cone for someone's plate...I think I'm going to cry.
Sent via Tapatalk.
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carrerascott
FUEL FTR
First Ranger Visit -- Pleasant Experience!
Had my first Ranger visit today, I'm about 3 hrs from the Rockville center. Guy knew what he was doing, fixed all the little items I had, adjusted pano roof, adjusted noisy window, checked XM (terrible reception) -- says its fine but they are working on a fix or moving the antenna elsewhere, so this will be addressed later.
Also got my P85 badge and surprisingly got my (old school) spoiler installed as well. (They had said they didnt have any when I spoke to them last week).
Over all very painless way to get my car serviced, especially since I work from home.
Had my first Ranger visit today, I'm about 3 hrs from the Rockville center. Guy knew what he was doing, fixed all the little items I had, adjusted pano roof, adjusted noisy window, checked XM (terrible reception) -- says its fine but they are working on a fix or moving the antenna elsewhere, so this will be addressed later.
Also got my P85 badge and surprisingly got my (old school) spoiler installed as well.
(They had said they didnt have any when I spoke to them last week).Over all very painless way to get my car serviced, especially since I work from home.
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