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I certainly thought had 7 days after order confirmed to make changes without being hit with $500 change fee. That's way I read purchase order and also in communication from delivery specialist. But Tesla Motors says regardless of wording of purchase order once order confirmed any changes cost $500. In other words 7 day window starts when get invitation to configure. I am on verge of just cancelling the order and saving $119K. First aggravation of having to wait another probably 10 months for delivery for not choosing performance version. And now being nickeled and dimed over minor changes. Not the consumer friendly Tesla Motors that I remember. Three years ago this month I called Tesla several weeks after configuration to ask that exterior color be changed on MS from pearl white to signature red, they called back and said car was about to go into production but agreed to make change. Fast forward three years and am probably at least 10 months from production and they insist on charging $500 for any change regardless how minor. Disappointing, not what I expected from this company.Sorry this happened to you, and I'm not trying to be a jerk: Which part were you confused by? After you submit an order you have 7 days to make changes before it confirms (or you can confirm it early). After that, it's $500 to make a change, and it's not always possible. Did you think you had 7 days after the order confirmed?
How can the 7 day window start from the time you are asked to configure, this makes no sense since you might wait for months to finalize you configuration. Once the design studio is available to you then you can play around with your options, nothing is done until you finalize that configuration. Did I miss something?I certainly thought had 7 days after order confirmed to make changes without being hit with $500 change fee. That's way I read purchase order and also in communication from delivery specialist. But Tesla Motors says regardless of wording of purchase order once order confirmed any changes cost $500. In other words 7 day window starts when get invitation to configure. I am on verge of just cancelling the order and saving $119K. First aggravation of having to wait another probably 10 months for delivery for not choosing performance version. And now being nickeled and dimed over minor changes. Not the consumer friendly Tesla Motors that I remember. Three years ago this month I called Tesla several weeks after configuration to ask that exterior color be changed on MS from pearl white to signature red, they called back and said car was about to go into production but agreed to make change. Fast forward three years and am probably at least 10 months from production and they insist on charging $500 for any change regardless how minor. Disappointing, not what I expected from this company.
The window starts when you confirm, not when asked to configure.
Actually I believe it starts when you order.
1. Invite to configure
2. Order
3. Confirm
Confirm will happen automatically 7 days after you order, or if you hit the confirm button. After step 3, the deposit is non refundable and changes cost $500. That's why they give you 7 days between step 2 and 3.
I certainly thought had 7 days after order confirmed to make changes without being hit with $500 change fee. That's way I read purchase order and also in communication from delivery specialist. But Tesla Motors says regardless of wording of purchase order once order confirmed any changes cost $500. In other words 7 day window starts when get invitation to configure. I am on verge of just cancelling the order and saving $119K. First aggravation of having to wait another probably 10 months for delivery for not choosing performance version. And now being nickeled and dimed over minor changes. Not the consumer friendly Tesla Motors that I remember. Three years ago this month I called Tesla several weeks after configuration to ask that exterior color be changed on MS from pearl white to signature red, they called back and said car was about to go into production but agreed to make change. Fast forward three years and am probably at least 10 months from production and they insist on charging $500 for any change regardless how minor. Disappointing, not what I expected from this company.
Based on a few reported cases as well as my own the first PO generated does not update with any changes until the automatic confirmation when the second and final one is generated.
So sflecarfan, I change one thing on Monday night after I configured. Dark Ash to matte obeche. My configuration details did not show the change but my dollar amount did reflect the change. I called Dedham Tesla Tuesday morning to get an explanation about the 72 amp charger and during that conversation, I asked the DS to verify my change to the matte obeche. He said his computer showed the change. Later that day, I saw the confirm button with the updated change and I confirmed. I hope this helps !
I lived 220 miles from the nearest service center for the first 2 years, and am still 190 miles from the new closest...and others are much farther. You'll be fine.What a relief to make an order after having held reservations with Tesla since the early days of the Model S. I hope living over 80 miles from my nearest service center works out in the end.
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