Not heresy, but it's naive to think that it's not about money. A bespoke and trained breakdown service would clearly cost more.
We were talking about the roadside service. Service center capacity is clearly an issue, there are several new ones opening, let hope that improves the availability or service. I'm not sure what other manufacturer would immediately be able to get a broken down car into their workshop, I've certainly waited days for work to start and weeks for parts at other companies. Yes you have to accept that communication will be through text, they've always given my clear and timely messages. I agree it's a minimum level.
Sorry if you feel I'm an apologist, but frankly you are all pointlessly complaining in a third party forum which clearly has no connection to Tesla. and the only purpose it serves is to put off potential purchasers or create an echo chamber of like minded grievances. No one is allowed to be satisfied, just like no one is allowed to be pleased with FSD, or be happy with the build quality of their cars.
I understand that the discussion was about roadside service. The problem with Tesla though is that if the service is so abysmal on their SC how could we even expect to have a decent roadside one?
I had issues in the past with other car brands where I waited for parts but communication was spot on. I was given updates in person. Someone would actually pick up the phone; imagine that. You mentioned texts. I haven't received a single one. When I questioned this I was told that the phone number on my account is wrong. The one that I entered years ago when I pre-ordered the car and was used for communication by Tesla in the past. When I mentioned this the response was: oh ok.
Regarding raising issues and complains in the forum I cant see why we cannot do this. We need to be able to point out the good and the bad. I have posted in the past good experiences with the car. Why cannot I do the same for the bad ones? If people are getting put off by it then it is their choice.
In any case Tesla needs to understand this. If they want to expand their sales and become an established car manufacturer they need to provide at least a basic level of support. More important since people cannot rely on their local garage for fixes. All goes through Tesla so they need to pick up their game.