First experience with buying a Tesla and been the worst car buying experience I've ever had, with a complete lack of communication and constant issues. I ordered a Model S plaid plus in February, at dealership, in Charlotte, NC. The salesperson told me I would receive the car in the middle of this year. I found out through the internet that it was delayed to the end of the year. Then again I found out on the internet it's delayed until middle of next year. Zero communication from anyone at Tesla. Had to send several emails for both delays to get a response from someone in order to confirm if the delays I saw online were true or just rumors.
Saturday before last I received a call from someone named Shannon at Tesla asking if I want to take delivery of a Model s plaid base sooner. She communicated that my plaid plus reservation is still good and I will definitely receive the car next year. I told her I'll do some due diligence online regarding the base plaid, then get back to her on Monday. I go online the next day (Sunday) and find out that a nonchalant (even condescending) tweet is made that the car which was promised to me is now canceled. When I spoke to Shannon on the phone the day before, she did not tell me this! On Monday, I called her to confirm If I will or won't receive the car as she promised two days prior. She tells me it's cancelled. So I tell her that I'll do research and get back to her shortly regarding the base plaid. I call her on Wednesday with some questions. She answers my basic questions and promises I will receive better communication, given the complete lack of communication previously. We also discussed the price and timing of plaid. On Thursday I go online to order the plaid and find out that the price is increased from what she and I discussed by $10,000. She never told me this was happening! I emailed her Friday morning to let her know about this increase that I saw, fully expecting to be grandfathered into the price, that we had discussed. She tells me she can't do that.
I feel completely misled throughout this car buying experience and feel taken advantage of. It certainly feels like Tesla held my deposit for several months, with no intent to deliver what was promised. Interest free loan. Furthermore, given the circumstances and the situation, I would expect at minimum the price discussed with Shannon and at the time of plus cancellation would be honored for the base car.
I've tried to escalate, sent email to customer service, and office of Elon Musk. No response from customer service or office of CEO. Escalated to two levels above Shannon and just receive a canned response that they can't do anything. Unbelievable!