Got my S in September 2017. Never considered checking online before doing an update. WISH I had, because I would never have downgraded my car this way. The day I got the "upgrade"
after driving the car to the office, I jumped on the forums to figure out how to get my camera back on top and turn off this idiotic nav I rarely use and discovered.. NOPE.
Well.. this is just software, so OBVIOUSLY I can call in, set an appointment and get it put back to the previous version. They have done this before on my car when it shut down completely after an upgrade and wouldn't start. (Towed it to the service center and they had to go back to the previous software version to get the car to boot). Spent 2 hours on hold with tech support. Person picked up and said they are getting FLOODED with calls. "Every other call is someone unhappy with Version 9". They told me they didn't THINK it was possible but set an appointment at the service center. "Of course it is possible", I tell them. So they set the appointment.
Go to service appointment and am told "No we can't." Try to remind them they have done this before on this car. They apologize over and over and explain they don't like version9 either and have sent many requests up the chain, but they can't do anything right now.
Get a call from Tesla the next morning (yesterday) telling me "they are working the issues" and please give them a week to a couple of months for the engineers to work on something. I explain this has been going on since October 6th (which I only found out after going on message boards to find out how to fix my broken car) and to delay this long when owners are this upset is unacceptable. They keep thanking me for my loyalty and asking for my patience. Sorry, when you break my car this way I have no patience. It's very simple. Set an appointment at the service center, put my car BACK to version 8 and then when you have a new release, I will then consider it.
Or maybe I can just return the car for a refund?
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