New Wall Connector not working

[alexist]

I just installed a new wall connector. All seems good -- the Tesla One app shows "Ready to Charge", and the s/w is up to date.

However... I plug it in to my brand new Model Y and the Tesla App shows "charging... Error No Power".

1) Ideas? Solutions?
2) Any idea how to actually speak to a human at Tesla about this?

Any help would be much appreciated.

-Alexis

 

[Yelobird]

From your screen it looks like it’s saying you Need to do the software update.

 

[bibena]

From your screen it looks like it’s saying you Need to do the software update.

Do you think that could be the holdup?

I'd check and see if you may have locked out your car in the WC settings. Also see if you're getting 120 volts x 2 (plus ground) in your system details screen.