It’s worse than what you said. I had traded in my car so the paperwork and stuff had been submitted. It would have been an extra 3 hours to leave with out the model X. I had my kids with me so that was a non starter. And yes my deposit would be kept.
Tesla is absolute trash client experience. I didn’t want to buy this model X because I really wanted another brand. But those other makers are trash sales.
And now I have a brand new X that has to be in the shop for 3 weeks and I have a trash loaner.
So yeah it’s all trash hah. PS, I’m never buying a Tesla again even if every other option remains trash.
I'm sorry it's not going well for you.
Bruce.