Hello TMC community,
I am writing to share a rather disconcerting experience I've had with my Model X, which I've only had for about a month and a half. While I was initially thrilled with my purchase, a recent incident has left me feeling very unsettled.
After noticing some instability and wobbling while driving, I recorded a video of the car struggling to maintain a straight line (attached to this thread). In the video, you can hear a sudden distinctive crackling sound (around second 12) that seemed to emanate from the left rear passenger area. Despite promptly reporting this issue via the Tesla app, I received no response.
The next day, while driving on the highway, the car felt as if it was undulating like a waterbed. I attempted adjusting the suspension settings to no avail. Then suddenly, the left rear tire lost pressure and went completely flat.
The tow truck driver pointed out that both rear tires appeared severely worn out, as if they had been used for years. He mentioned that just the week before, he had towed another refresh Model X which had a wheel come off, resulting in the car losing control.
Fast forward a month, the communication from Tesla has been terrible. Initially, they chalked it up to a flat tire but soon realized that there was a more serious underlying issue with the chassis. In the meantime, they've provided me with a Model Y LR as a replacement car, but I wouldn't be surprised if they had the audacity to charge me for this.
I have been a Tesla fan for years, had convinced many of my friends and family to buy a Tesla, but I'm really let down by the poor service and lack of communication. After 2 years of eager anticipation for this car and the planned summer road trips, it's all now in limbo. And frankly, I am not sure if I feel safe driving this car with replaced rear tires at high speeds anymore (my wife is german and we often make road trips on the German Autobahn to visite her friends and relatives).
I'm curious to know if any other owners of the refreshed Model X have run into similar problems?
Does anyone have experience/success with filing an official complaint?
Can I consider requesting a new car, or perhaps pay the differential to upgrade to a Model X Plaid?
Thank you all in advance for your help and input!
-Karel
I am writing to share a rather disconcerting experience I've had with my Model X, which I've only had for about a month and a half. While I was initially thrilled with my purchase, a recent incident has left me feeling very unsettled.
After noticing some instability and wobbling while driving, I recorded a video of the car struggling to maintain a straight line (attached to this thread). In the video, you can hear a sudden distinctive crackling sound (around second 12) that seemed to emanate from the left rear passenger area. Despite promptly reporting this issue via the Tesla app, I received no response.
The next day, while driving on the highway, the car felt as if it was undulating like a waterbed. I attempted adjusting the suspension settings to no avail. Then suddenly, the left rear tire lost pressure and went completely flat.
The tow truck driver pointed out that both rear tires appeared severely worn out, as if they had been used for years. He mentioned that just the week before, he had towed another refresh Model X which had a wheel come off, resulting in the car losing control.
Fast forward a month, the communication from Tesla has been terrible. Initially, they chalked it up to a flat tire but soon realized that there was a more serious underlying issue with the chassis. In the meantime, they've provided me with a Model Y LR as a replacement car, but I wouldn't be surprised if they had the audacity to charge me for this.
I have been a Tesla fan for years, had convinced many of my friends and family to buy a Tesla, but I'm really let down by the poor service and lack of communication. After 2 years of eager anticipation for this car and the planned summer road trips, it's all now in limbo. And frankly, I am not sure if I feel safe driving this car with replaced rear tires at high speeds anymore (my wife is german and we often make road trips on the German Autobahn to visite her friends and relatives).
I'm curious to know if any other owners of the refreshed Model X have run into similar problems?
Does anyone have experience/success with filing an official complaint?
Can I consider requesting a new car, or perhaps pay the differential to upgrade to a Model X Plaid?
Thank you all in advance for your help and input!
-Karel
