My Model X started to have door latching problems yesterday afternoon. Driver side door would make clicking noises and had a hard time opening and closing, took maybe 10 times to close the door.. So I emailed Tesla support and they said a specialist would get back to me soon.
So 24 hours later, still no contact. Decide to take the car out since it was still manageable, just had to close the doors a bunch of times to latch. After dinner, we get in the car and the door is in full freak out mode. The red light on the side of the door is flashing, door wont latch...the car lurches forward by itself and stops. And the car door won't open. So i get in from the passenger side to get to the drivers seat and the door pops open. I finally get the thing to close and latch but the car still thinks its open.
At this point we call Tesla roadside and are put on a 15 minute hold and decide to drive the 15 miles home and deal with it there while still on hold with Tesla.
While driving home the car totally bugs out. It started saying the key was not present in the car and the card won't restart if it is stopped. The windows start opening by itself. The car starts making clicking noises as if its trying to open itself and the AC system starts sending the air to the front windshield for some reason.
Finally we get home and still no call back from Tesla roadside (we opted to change it to where they call us back when our line in the queue is reached). It wasn't until maybe 40 minutes from our original call that Tesla roadside called back.
We asked for a tow and they said they couldn't tow until the morning and wanted me to re-calibrate the car. I'm like...my parking garage is like a 10 minute walk away..so I'd rather Tesla just tow it and deal with it since there were a bunch of smaller low priority items that needed fixing anyway like door alignments and windows automatic up and down not working.
I always heard about how Tesla had great service, but Tesla roadside definitely is not what I categorize as great service. In the past, if I had issues with my BMW or Mercedes, there was no hold to reach their roadside assistance and a tow was sent right away.
When the car works, its still the overall best car I've ever owned but damn..this doesn't give me warm fuzzies about the reliability of the car when it is out of warranty. Here's hoping they at least provide a rental
Below are videos of the issues
So 24 hours later, still no contact. Decide to take the car out since it was still manageable, just had to close the doors a bunch of times to latch. After dinner, we get in the car and the door is in full freak out mode. The red light on the side of the door is flashing, door wont latch...the car lurches forward by itself and stops. And the car door won't open. So i get in from the passenger side to get to the drivers seat and the door pops open. I finally get the thing to close and latch but the car still thinks its open.
At this point we call Tesla roadside and are put on a 15 minute hold and decide to drive the 15 miles home and deal with it there while still on hold with Tesla.
While driving home the car totally bugs out. It started saying the key was not present in the car and the card won't restart if it is stopped. The windows start opening by itself. The car starts making clicking noises as if its trying to open itself and the AC system starts sending the air to the front windshield for some reason.
Finally we get home and still no call back from Tesla roadside (we opted to change it to where they call us back when our line in the queue is reached). It wasn't until maybe 40 minutes from our original call that Tesla roadside called back.
We asked for a tow and they said they couldn't tow until the morning and wanted me to re-calibrate the car. I'm like...my parking garage is like a 10 minute walk away..so I'd rather Tesla just tow it and deal with it since there were a bunch of smaller low priority items that needed fixing anyway like door alignments and windows automatic up and down not working.
I always heard about how Tesla had great service, but Tesla roadside definitely is not what I categorize as great service. In the past, if I had issues with my BMW or Mercedes, there was no hold to reach their roadside assistance and a tow was sent right away.
When the car works, its still the overall best car I've ever owned but damn..this doesn't give me warm fuzzies about the reliability of the car when it is out of warranty. Here's hoping they at least provide a rental
Below are videos of the issues
