Thanks for the info, they told me that I'm on the waiting list as well. They quoted a price of between $500 and $700, said they weren't really sure. I guess we'll find out!
That's just annoying and once again produces an image of disorganization and a failure (lost opportunity, for anyone who prefers happyspeak) by management to disseminate a simple, clear directive.
The first retrofits were done for $436. Then corporate said, "No, no, it's to be $500", the ambiguity of which meant either $500 or $500 taxable (so as much as USD$550), and now it's shown up as either of those *or* $700+, then credited back down to $500 out the door. These are of course accounting games, er, important financial details that have been left up to interpretation by line management trying to reflect their "numbers" in their best possible interest. Perhaps there is a lack of respect from the rank and file toward management - some weird dichotomy between Sales and Service? That's even worse.
In a company without such problems, whatever the problem is, when management says the price for a service shall be $500 out the door, then it's $500 out the door. Period. There's no "subject to interpretation", and everyone gets the same message at the same time.
What seems to have happened here is management said go forth (without a lot of detail, because that's what they have managers for *tongue in cheek alert*), and then left the communication to the stores up to the regional managers. Well, if you're a busy regional manager, you get the word on a Friday about something new, and your weekly conference call with the shops in your region isn't until the following Thursday, well, that's when your stores are going to hear about it. Business as usual, right? Sure, if it's 1986. And what if you as a regional manager received a less than complete message from corporate, and you've got questions that you'd like answered before alerting your stores? Meanwhile, you've got 6 days of customers calling and shops being out of the loop.
A typical case study and money in the bank if you're a process improvement guy. A bit frustrating if you're a customer or investor or both.
Another challenge for the regionals is rooted in reality: how exactly do you run a break-even operation when prices are set by corporate and your regional costs are higher or lower than average? If in a lower region do you give more "freebies" and in a higher region more nickel and diming (lame spurious charges) instead? Which policy statement or lack thereof do you buy into so as to not run in the red or, heaven forbid, show a profit?
But I digress. The LTE upgrade is a great $500 (heh) retrofit if for no other reason than futureproofing, and thanks to Tesla for doing it. I look forward to the ventilated seat upgrade next
. Well, to the hope of upgraded sensors and mirror/A-pillar warning lights next, but the point remains - for all the bumbling, the company is still *far* ahead of the pack. Car of the Year *3* years in a row next maybe?