I wish the general public (and the media) understood this. Tesla is normally reviewed like every other car and the focus is on the quality of the interior and how shiny the thing is overall. Those are all nice things, but they don't do squat getting you from A to B reliably and fast. It's a CAR after all, not a show toy.
Every manufacturer has limited amount of resources they can pour into this and Tesla decided to focus on the real usability over the looks. Works for me, I take the bit less shiny interior any day if I don't have to fight with some charger support during the night to get the charger going OR best yet, sleep next to the charger with a small child (true story: happened to me after which I decided to go buy a Tesla immediately) as the bloody thing died totally.
Yes, I understand what you are trying to say but keep in my this is a 100K$ car.... and if I am not mistaken 5 years ago it was 140K$? asking for that amount of money will come with a lot of criticism. Have you driven a 140K$ Mercedes? night and day.