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Interesting new options on Tesla dashboard: Parking Sensors and Lighting Package

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#41
AmpedRealtor said:
I would just like to add that 90% of the "new options" are actually nothing more than the old options offered at higher prices. For instance, the Sr. Delivery Specialist who I was put in touch with by Jerome Guillen, VP of sales and support, as well as another knowledgeable DS told me clearly that the new sound package is identical to the old "studio" package but simply re-named and re-priced to better reflect its value. Same goes with the air suspension - new name, same product as before.
Click to expand...

Yep. I spoke with a rep this afternoon that said that the leather seating, interior lighting and car audio system are the same thing as the former P85 configuration. Just being repriced.

Part of the frustration is many times the "right hand" doesn't seem like it knows what the "left hand" is doing.




- - - Updated - - -

Well, it sounds like they are definitely NOT going to offer any options for those of us stuck in this situation. I just heard back just now from Jerome.


The only options he said Tesla would offer for those in this situation are these below:


- Build and deliver the car as ordered (no parking sensors)
- Reconfigure the car with its current options plus the parking sensors and re-price the entire car
- Reconfigure the car to a different set of options which include the parking sensors but is closer in price to the original car
I guess the best that we can hope for is some retrofit option that doesn't cost an arm and a leg and fairly easy to add in.


He ended the email asking how I wanted to proceed and as with most people, I've opted to move forward without them.


One thing I'll say about George and Jerome and some of the management team.... they are extremely hard workers. No one can take that from them. Jerome is still in the office on a sunday night.
The retrofit option sounds like it will be expensive. In Jerome's words, "Retrofit should be possible, but it might be quite expensive. The fascia are likely needing to be replaced, since the holes need to be made by a special sonic punch machine, which is located in our Fremont facility".



So it sounds like in the future if a retrofit was needed it might have to be done there in Fremont. Ouch. :(
 
#43
earlyretirement said:
Oh, I know it's not a contest. We can agree to disagree. I think it's perfectly fine for members to disagree with one another on a wide range of topics. You find it's reasonable for them to do what they are doing and I don't. Fair enough.



Jonathan,

EXACTLY. I am not against a "retrofit" fee for it. Again, you have to look at it from the perspective that my car hasn't even started being produced. This would be completely different if my car already entered production like yours. But that isn't the case.

I absolutely still want the car but that is besides the point. If their configuration sales agent confirms that it's possible to change as long as I pay the new prices just to add on the PDC, then it certainly means it's possible. The problem I have is that they are asking people to pay $7,000+ for something that they can easily add on now before it enters production. When they start trying to tell you to drop other things so you can afford just the PDC yes to me that becomes a bit slimy.

I do agree that a "retrofit" fee would be appropriate but them asking people to pay that much just to add something that they have the capability, technology and ability to do doesn't make sense to me.

Also, I think it's important to mention this isn't like we want some better sounding audio package, more luxurious leather seats or cool fog lights. We're talking about a safety component here. We're not asking about this because it's cool or more luxurious, etc. We are asking this because many of us believe it's an important safety feature.

But again, I think it's fine that we agree to disagree. I'm not sure if it's ok to post URL links to the main board but here is the original URL link to the main board.

Letter to George Blankenship | Forums | Tesla Motors

Moderators, if it's not ok to post links, please edit out my post to delete the URL link.
Click to expand...

I think you are looking at this (as it is understandable) from only your own viewpoint. Let me try to give you two others. Mine and Tesla's. in my case, I ordered my car about 1 1/2 months ago and received it about a month ago. Yes, I got mine very fast. I would have loved to have gotten the parking sensors. Yes, it would be a tough call had I been in the same position you are now. I ordered my car at the old pricing with the old option configurations available at the time and received it as promised. I never had a choice to pay the new pricing with new options. You do. If you were given the old pricing and your choice of the new options, you would have a car that was better appointed than mine but at the price that I paid. That would be very unfair to me and the other 17,000 Model S owners. That's my viewpoint. Tesla has to look out for new customers (by offering new features that make the car more compelling and desirable in order to delight those new customers and keep pace with other car manufacturers) and old customers who have invested a lot of money in a wonderful car but also a somewhat new and risky technology. By offering these new features and making these new buyers pay a premium over existing owners, they are pushing forward the cars technology but at the same time protecting those who have purchased before. This is good for Tesla as they will increase their margins. This is good for new purchasers as they will be buying an improved car. This is also good for existing owners because it protects the value of their investment.
To give you an example when a traditional car company comes out with a new year on a given model they generally have a few improvements from the previous year. As a purchaser, I have a choice to wait for the new model year and expect to pay a price increase (I am currently in just such a situation as I chose to wait for the 2014 model year on a new Porsche Cayenne and pay a price increase to do so) or I can buy the current year version for less. My 2014 is not in production yet! They could easily make a few of the software and hardware changes to a 2013 and sell it to me at the old price as I am ordering it custom like a Tesla. Of course that won't happen. I chose to wait for the new improvements. I will pay a premium to do that and the 2013 customers will not have some of the features that I have but will have payed a lower price.
I realize you are looking at it from your own viewpoint as it is your car and your money that you are investing. Tesla however, if they are going to be successful long term, must look at it from everyone's viewpoint. That means the 17,000 buyers who came before you. The 100’s of thousands of buyers to hopefully come after you and their own. It's the only way to be a great company for the ages. We are all a member of this new Tesla family and we are all hoping they become just such a company. Sometimes the answers aren't easy. Remember you and probably 500-1000 other people are in a unique position. You have a choice. No past purchasers had it. No future purchasers will have it. Don't look at it as a negative. Be happy that you have a choice, and make the best one for you. Then don't look back and just enjoy this beautiful engineering marvel. Hope this helps you see the situation a little differently. Best of luck with your decision.
 
#44
Wooly said:
Sometimes the answers aren't easy. Remember you and probably 500-1000 other people are in a unique position. You have a choice. No past purchasers had it. No future purchasers will have it. Don't look at it as a negative. Be happy that you have a choice, and make the best one for you. Then don't look back and just enjoy this beautiful engineering marvel. Hope this helps you see the situation a little differently. Best of luck with your decision.
Click to expand...

Wooly,

I think your post was one of the best and spot on target. I totally agree that answers aren't easy in this situation. I still think that people in my situation have the right to be aggravated and frustrated. And I think under the circumstances, writing in to management was the proper and correct thing to do. However, now that I got the official word from Tesla, it doesn't seem like anything else can be done so you just have to roll with option 1, 2 or 3.

I agree with you that there is no sense continuing to complain about this and at least we do have the option to reconfigure. I'm just waiting for some accurate information now from management how long it would take IF I decided to reconfigure. I'm not entirely sure yet that I would. But I'd like to have all the correct facts and information before deciding.

Thanks for taking the time to post what you did. Spot on target.
 
#45
For those of us who are in this unique "limbo" and stuck between pricing models, the choice is pretty simple. If one of the new feature offerings - parking sensors, cold weather pack, fog lights - is something you really, really want and are willing to pay an overall higher price for your vehicle, then by all means go for it. In my case, however, the additional cost to get what I'm already receiving with my P85 order came to $8,400. The only additional items included at this price are leather dash and rear door armrests in leather plus two puddle lights. Adding fog lights and parking sensors without removing anything that I'm already getting would end up costing an extra $9,400. Or I can sacrifice the desire for parking sensors and fog lights, and take delivery of what is essentially an $8,400 more expensive vehicle than I'm actually paying. I pick the latter.
 
#46
I was at the Tesla store today and saw first hand the much rumored parking sensors in person... snapped some photos for you guys.

photo.JPG
photo (2).JPG
photo (1).JPG
 
#47
Yep. I saw the new models in the San Diego UTC Mall showroom yesterday. I like how on the black models you can't even notice the Parking sensors without going up close.

I have NO doubt in my mind the retrofit option will be super expensive. I'm thinking around $4,000 to $5,000. If a nothing special center console is going for $800 and the one Tesla is making will almost for sure be over $1,000 there is NO way it will be cheap.

In speaking to Tesla today, they told me that my car wouldn't get delayed more than 1 to 2 weeks adding in the reconfiguration. I hope that is true. I added the Parking Sensors to my order this morning and already got an email confirmation of the change.

I still honestly hope that the retrofit option (IF they make one) is affordable for all the other Tesla owners out there that already have their cars and want it.
 
#48
As majority of the owners want the parking sensor retrofit at the option price, let's start a petition and get 100k owners to sign it and have Elon respond to it :) As a backup, I've emailed my product specialist as well to see what he says or predicts.
 
#50
ChriZ said:
As majority of the owners want the parking sensor retrofit at the option price, let's start a petition and get 100k owners to sign it and have Elon respond to it :) As a backup, I've emailed my product specialist as well to see what he says or predicts.
Click to expand...

Probably a majority of the owners would rather have it be a free retrofit, but neither is likely. Expecting a retrofit to be the same price as a factory option doesn't make any sense.
 
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