stevebouff
Member
I ordered back in November 2020. My house was new build so it took a while for them to review my building plans; plus they kept possibly "forgetting about me?" I received an install date on 12/28/2021 for install of April 4th, 2022. That install date was cancelled because something "changed" and they didn't have my National Grid permit in order. My install was May 8th, 2022. Local inspection completed June 29th; this was late because they didn't have the paperwork correct for my solar system with the town. The original permit had the older panels and I was getting the upgraded panels, so they needed to change all that math, or whatever so I could pass the town inspection. After local inspection passed, they requested final payment, which I gave them in full and they changed me to "Payment Accepted" on July 8th (they won't send the final paperwork in to RI energy until final payment; used to be National Grid. I followed up on 7/16/2022 asking the status of the PTO and they sent me an email back saying they have 7-90 days to "close out the project". "The timeline is in your contract". "The project is now within the utility relations team bucket for submiss". "They action the projects in the order they are received". Once they submit I'll get an SMS message with an update. For me, this has been a terrible experience. If Tesla Solar wasn't so less expensive (got 2 other quotes in Rhode Island and each one of them was $18k to $22k more expensive for 2 Powerwalls and 7.2kw solar). This said, install crew is awesome...customer service is terrible. At least I am in "self powered" mode and can utilize the solar and battery, however, not being able to export to the grid and bank some credits is a bummer. I have about 60+ days remaining to meet Tesla's deadline of 90 days....we'll see