My install was in late August, inspection passed in late September, and after months of no progress, 4 different "Project Advisors" who literally never responded to a single email I sent*, and hours on hold (because apparently phone calls are the only way to establish two-way contact with Tesla), on Jan 5 I finally got an "Interconnection Request Confirmation" email from PG&E. So there's light at the end of the tunnel? I hope?
* Note: When I said "literally never responded to a single email I sent", that applied to the 10 or so polite, friendly, professional emails I sent trying to find out what my status was (and trying to get the 1 DOA of 3 Powerwalls replaced). On Jan 4, out of sheer frustration and feeling that I had nothing to lose (they couldn't treat me any worse than they already were), I sent an honest, angry, f-bomb-laden email to all 4 of my "Project Advisors". My original Advisor wrote me back that day (I was not expecting an answer at all), semi-apologized, and said "I will reach out and do everything I can to move your project forward."
The next day I got that email from PG&E. Coincidence? Either it is coincidence or PG&E is incredibly responsive which would mean Tesla really is the bottleneck.
I honestly can't believe how terrible Tesla Energy's service is. I'm sure they are understaffed and overworked, but to not even respond to customers' communications and only move projects forward on the basis of who's screaming the loudest is beyond incompetent. There should be some heads rolling in Energy's upper management.
As a customer and a long-time shareholder, I am frustrated and alarmed and still angry. (However, as a long-time shareholder, I am also grateful that I basically no longer have to worry about money - it doesn't make it right, but it takes a little bit of the edge off.)
* Note: When I said "literally never responded to a single email I sent", that applied to the 10 or so polite, friendly, professional emails I sent trying to find out what my status was (and trying to get the 1 DOA of 3 Powerwalls replaced). On Jan 4, out of sheer frustration and feeling that I had nothing to lose (they couldn't treat me any worse than they already were), I sent an honest, angry, f-bomb-laden email to all 4 of my "Project Advisors". My original Advisor wrote me back that day (I was not expecting an answer at all), semi-apologized, and said "I will reach out and do everything I can to move your project forward."
The next day I got that email from PG&E. Coincidence? Either it is coincidence or PG&E is incredibly responsive which would mean Tesla really is the bottleneck.
I honestly can't believe how terrible Tesla Energy's service is. I'm sure they are understaffed and overworked, but to not even respond to customers' communications and only move projects forward on the basis of who's screaming the loudest is beyond incompetent. There should be some heads rolling in Energy's upper management.
As a customer and a long-time shareholder, I am frustrated and alarmed and still angry. (However, as a long-time shareholder, I am also grateful that I basically no longer have to worry about money - it doesn't make it right, but it takes a little bit of the edge off.)