Last week, after having my model 3 (vin 2629) for only a few days and driving 300 miles, it inexplicably shutdown on the road with errors:
Car Needs Service
Unable to Drive
and
Cannot Maintain 12V Battery Power
Car May Not Drive or May Unexpectedly Shut Down
I ended up having to have it towed to the service center. I got it back 5 days later (it was towed in Saturday afternoon as the service center was shutting down for the weekend, and was further delayed on Monday because the tech that took it in didn't work until Tuesday?!).
Anyway, I got it back last Thursday, and drove it a few more times on short trips. Today, it prompted me to install an update, so I let it proceed. After about 30 minutes or so, I got into the car and it had a message on-screen:
"Update Completed, checking status"
I waited a while, it rebooted a couple times and then that went away, but a new error appeared:
Car Needs Service
Contact Tesla Service
(BTW Tesla, showing a phone number on these screens would be great.)
On the phone with the tech, he says he wants to do a diagnostic and after a few minutes he comes back on and says, is the car parked in a garage by any chance? I said yes, and he says "good, that may explain the issue." He goes on to say the issue is with the "high frequency receiver." I hadn't heard of this before, but the fact that it wasn't working properly while parked in my garage made me think it was related to cell signal or something.
So I asked him, do you mean my cell signal in the garage is too weak? And he sounded a bit confused, but then said yeah, or something to that effect. He also indicated the error would likely go away if I pulled out of the garage and rebooted. (Didn't work.)
I have a service call scheduled for next Thursday, the first available slot. But I was wondering if any of you know anything about the "high frequency receiver" or what me being parked in my garage has to do with it?
Car Needs Service
Unable to Drive
and
Cannot Maintain 12V Battery Power
Car May Not Drive or May Unexpectedly Shut Down
I ended up having to have it towed to the service center. I got it back 5 days later (it was towed in Saturday afternoon as the service center was shutting down for the weekend, and was further delayed on Monday because the tech that took it in didn't work until Tuesday?!).
Anyway, I got it back last Thursday, and drove it a few more times on short trips. Today, it prompted me to install an update, so I let it proceed. After about 30 minutes or so, I got into the car and it had a message on-screen:
"Update Completed, checking status"
I waited a while, it rebooted a couple times and then that went away, but a new error appeared:
Car Needs Service
Contact Tesla Service
(BTW Tesla, showing a phone number on these screens would be great.)
On the phone with the tech, he says he wants to do a diagnostic and after a few minutes he comes back on and says, is the car parked in a garage by any chance? I said yes, and he says "good, that may explain the issue." He goes on to say the issue is with the "high frequency receiver." I hadn't heard of this before, but the fact that it wasn't working properly while parked in my garage made me think it was related to cell signal or something.
So I asked him, do you mean my cell signal in the garage is too weak? And he sounded a bit confused, but then said yeah, or something to that effect. He also indicated the error would likely go away if I pulled out of the garage and rebooted. (Didn't work.)
I have a service call scheduled for next Thursday, the first available slot. But I was wondering if any of you know anything about the "high frequency receiver" or what me being parked in my garage has to do with it?