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Glove box latch failure

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Just had the same problem - glove box wouldn't close. Exactly same cause as above - right hand latch had "stuck" inside the door liner. A gradual coaxing with a screwdriver head was all it took to pop both sides out - now working good as normal. Thanks so much for the information posted here - saved me a call to Service!
Same thing here. Got the quote from sc for 432 for replacing the whole glovebox. Found this post and just save myself $432. Awesome! Tks guys