We just had a little problem with a Tesla Ranger visit here in Newfoundland. The ranger needed to replace the silver trim piece that houses the reverse tail lights to fix a moisture issue a a few other minor things. Unfortunately, jut before the ranger called, the Montreal service centre called to confirm the visit. Mentioned that we do not have a garage and keep our Model S in the driveway. The work could not be done outside as the car needed to be in a dry location and at room temperature.
We recommended a local EV service garage and gave them the contact info. Tesla later called back saying that the garage wanted a small fee for doing the repair and Tesla would not be able to pay for it. Pretty disappointing that they wouldn't cover a little tiny fee to use a garage space to complete the work. We insisted that we wouldn't be paying for it and they said fine we'll figure it out.
Anyways they found a local garage space they could use that the ranger told us was free... I understand your trying to save money in a relatively small company but come on... At the end of the day, all problems fixed and the ranger even fixed things we didn't even know about so all in all it was a good experience.
My question is... anyone else have this issue? I assume most people who have a Tesla have a garage to park it in but wondering about many are in the same boat as us!?
We recommended a local EV service garage and gave them the contact info. Tesla later called back saying that the garage wanted a small fee for doing the repair and Tesla would not be able to pay for it. Pretty disappointing that they wouldn't cover a little tiny fee to use a garage space to complete the work. We insisted that we wouldn't be paying for it and they said fine we'll figure it out.
Anyways they found a local garage space they could use that the ranger told us was free... I understand your trying to save money in a relatively small company but come on... At the end of the day, all problems fixed and the ranger even fixed things we didn't even know about so all in all it was a good experience.
My question is... anyone else have this issue? I assume most people who have a Tesla have a garage to park it in but wondering about many are in the same boat as us!?