I've been following this forum for a while as we all went through anticipation for our MY deliveries. I thought I'd do my part and do a write up for those to read or who may be waiting still.
Location: Bay area (15 miles from fremont)
Order date: June 2019 (RWD, White ext, Black Int, upgraded wheels, no FSD)
Changed order: May 5, 2020 (AWD, White ext, Black int, Upgraded wheels, no FSD)
Completed profile: I completed everything roughly May 10th ish. I forget exectly
Changed profile: I accepted a new lower financing rate from Tesla on 5/20/20 (at one point I thought this is what delayed me, because my profile "changed" again
I never got a text message or email from Tesla telling me to get excited or expect delivery in 4-8 weeks or some people got the 10 day version.
Timeline
- Saturday, June 6th 2020 I checked the source code in the morning (I hadn't checked in a few days because i lost hope) and then I saw the vin.
- Saturday June 6th, 2020 evening, I got a long email from Tesla with very contradicting information on delivery.
- Email indicated things like, make sure you upload your insurance, accept your loan agreement and pay your deposit
- Also indicated some information on where the pick up is going to be
- Indicated if I don't complete things "in time" the car would be given to somebody else and I wouldn't get a new one by august 1, 2020. But it also said September, 2020 (very contradicting)
- Indicated that I would get a text message by Tuesday, June 9th that my car is ready to be picked up
- I needed to reply to the email saying "confirmed" once everything is done, or i'll lose my car
- I got a text message on Sunday telling me to respond to the email they sent from saturday. The number is a dead number, cannot call or text back
- I paid for everything on Monday morning via transfer through Tesla account. They have an option where you sign into your bank and transfer right there. No fees were charged by my bank. (I didn't see any info on how others paid on this forum)
- Loan agreement didn't show up in my account until Monday night, in which i simply clicked "Agreed"
- Tuesday, June 9th (delivery day) I waited all morning and heard nothing. Finally at around 1pm I got the text that the car is ready and the parking spot number it's at.
Fremont Express pickup
- Absolutely nobody there to help. There were a bunch of cars parked in the numbered spot to pick up.
- I waited to click accept delivery until I at least saw the car from the outside
- Once I clicked accept delivery from my profile, the Tesla app showed my car
- Bunch of other people picking their car up all confused and not knowing what to do
Build quality
- Vin: 11xxx
- I saw 2 little white out touchups that others have posted here. but very small.
- Rear passenger seat is not aligned just like everybody else's car
- Charge port protrudes out a little more than the rest of the body and trunk tail light
- The tailights attached to the car protrudes a little more than the tailight on the turnk hatch itself
- The passenger side top of the hatch doesn't seem to line up nicely with the roof rails
- For some reason, my driver door seems to protrude out a little from the rear door
- Front passenger bumper and fender doesn't line up nicely
- Front passenger door doesn't line up with the lines on the camera on the fender
- Panel gaps and alignment seems to be almost spot on except for those listed above
Final thoughts
- This is the worst car buying experience I've ever had to deal with. Tesla needs to really step up their game with communicating to their customers. I think transparency to a certain extent is key. I had absolutely NO communication from Tesla, even up until the end, it was a huge ? the whole way through
- Driving experience will still always be awesome with an EV and Tesla, thats what we mostly buy it for right?
- Even though I just listed a bunch of things, I personally don't think its TERRIBLE to what's been delivered prior to me. I do completely agree that we're spending 60k and the car shouldn't have to go back into the shop within a week to get these alignment fixed. If Tesla keeps working on fit and finish before delivery, I think they are on a good path. Pre-covid vs post covid is pretty dramatic difference already
- My feedback to Tesla is, they SERIOUSLY need to step up their game on customer service and communication. Like I said, this is the WORST car buying experience i've ever had.
Oh yeah, I was able to call and add a referal code Tuesday morning before I took delivery. It showed up in my Friends account, but we haven't seen an indicator of the 1000 free miles yet. Anybody know where it's supposed to show up? I've seen other posts that it should be in the lootbox area?