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Death of a center screen / touch screen after warranty

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Two points:

1. Go buy a similar component for a high end Mercedes or BMW, and let me know what that set you back. It won't be cheaper.

2. It's about volume. Tesla sold, what, 10 or 15K cars in 2013? That screen will cost a lot more in such relatively low volumes than if they were making a million of them. So, 4K might not be that far out of line. Go buy a factory part for a small aircraft. A bloody alternator will cost 4k.
If the car cost $1M I would follow your argument.
 
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How this thread isn't getting more transaction is alarming. Kool aid drinking must be at a all time high. $5000 for a rebuilt screen?! Fine but not telling you that is alarming part.
Like others have said, Toyota did the same thing with the screen in the '04 and '05 Prius for almost the same amount of money so don't just label it as a Tesla thing.
 
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Sorry to hear about this, Measton. I have a stack of dead MCU's (Multimedia Control Units) accumulating in my lab. All but one has a failure of the eMMC flash drive used on the Tegra module. This is what holds the Linux operating system the CID (Center Information Display) uses for display functions on the 17" screen. The MCU also contains some other stuff, one is the gateway which is a separate computer (doesn't run Linux or depend on the eMMC flash). The gateway is critical to making the car drive, but the CID is not. Your car will usually still continue to drive with a black screen.

The reason the eMMC is failing is because they use it for continuous logging. Because it's unlike a normal hard drive, it has a limit on how many times it can be written to, and the vast logging data quickly pushes this over the limit. These Linux log files are not needed for functioning of the car, and in fact on all salvage cars I support, one of the first things I do is disable it. The car logging functions possibly needed for service diagnosis are unaffected, as these are logged onto a 4G SD card that happens to also be easily replaceable.

Lately Tesla has toned down the logging somewhat, but it's still way more than I would consider with eMMC flash.

The eMMC flash chip is soldered in and not easily replaceable, but I'm working on a repair procedure for this. It's cost is under 10 dollars even in low quantity, so the bulk of the repair cost is going to be the labor to remove (and reinstall) the MCU from the car, which takes about an hour, and the more extensive and highly specialized work to remove the bad eMMC and install a new one. Then the data must be recovered from the old one and the operating system recreated on the new one. When the eMMC dies, there is usually some corruption so sometimes this can take awhile, or I'll just start "fresh" and the car will be all reset to factory conditions. Not easy, but I expect this will cost a small fraction of what Tesla is charging and I will also be able to offer a much better warranty.

Sadly, unless Tesla takes action now, probably all cars are going to succumb to this at some point.

I can't say how Tesla fixes these when the "refurb" them, but likely they just install a new Tegra module and toss the old one, as the rework like I'll be doing is difficult and specialized. I would replace the module too, except Tesla will not sell them.
 
he eMMC flash chip is soldered in and not easily replaceable, but I'm working on a repair procedure for this. It's cost is under 10 dollars even in low quantity, so the bulk of the repair cost is going to be the labor to remove (and reinstall) the MCU from the car, which takes about an hour, and the more extensive and highly specialized work to remove the bad eMMC and install a new one.

@Ingineer:

Thank you for this very informative post :)
 
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