It's not you; it's this location and/or this company. I have only used this location because I'm local, and have had several poor experiences in the one year that I've been an owner. The ordering process and delivery execution were both extremely poor (they lied to me and rescheduled delivery twice).
When I went to pick up the (pre-owned) Tesla, I waited for half an hour for the delivery person (Carlos) to become available. When he was available, he immediately put all of the papers in front of me to sign. I had not seen the car in person at this point. Obviously, I'm going to want to inspect the vehicle in person before finalizing the purchase. I told him this and said I needed 15-20 minutes to inspect/test the vehicle before I'd be ready (I could have done this when I arrived, obviously, but this was not presented as an option). After a little while, he came over and said he needed to sign the papers NOW. Fine. I told him that I saw a bunch of scratches on the paint that were not shown in the photos I was given when asking about the car before the sale, and I asked if I could have a complimentary bottle of touch-up paint due to this. He responded no, the car is sold "as is" and I could refuse delivery if I didn't like the condition (and, presumably, forfeit my $1,000 deposit). What an asshole response this is!
Getting the license plates and registration was a horrible experience (car was not registered with the DMV in a timely manner, I had to call the the Tyco Road location 5 times to follow up on getting the license plates and registration, I was lied to multiple times (Kelsey this time), and I had to rush to Tesla on a Saturday evening to get another set of temporary tags on the day that mine expired).
Most recently, I had a problem with being unable to use a Supercharger (master charger needed to be replaced). I made an appointment (2 weeks out was first available). A few days before the appointment they text me that they have rescheduled me (for another 2.5 weeks later!) "due to backlog and capacity constraints" at that location. That is pretty ridiculous. Regular charging still worked but no Supercharging for an entire month is very inconvenient (I would not have been able to go on vacation, for example). Also, when I picked up the car after that I noticed that the driver's door is now squeaking (which it never did before). WTF?
Customers showing up early or late will delay the next one in line.
Similar to a doctors office.
The photos received in the second hand market are low resolution at Best and Never Cover every nick, scratch, ding, or dent that a used vehicle picks up.
Nor do they have to because Tesla doesn’t warrant Cosmetics.
You have every right to inspection and refusal.
And yes you get your money back.
If you had found bald tires, missing lug nuts, broken tail light or some other safety issue they would have addressed that and canceled the delivery themselves.
Any issues outside of cosmetics would be addressed as found and then corrected under the Balance Of The used car warranty
I wish the cars were certified Pre Owned and completely refurbished.
They tried that, it didn’t pay.
My observations, Every used Tesla is met with some Complaint.
Probably by an order Of a magnitude based on the complaints about their brand new cars.
After 20 or so of these every day, day in and day out to Managment it’s now take it or leave it.
And if You do Leave It the car will be turned over to another proud owner.
Maybe when Tesla starts pushing Their used cars out through Auctions like the ICE trade-ins things might change but I wouldn’t hold my breath.