This is gonna hurt Tesla and will reduce our resell value. Why can't Tesla at least give consumer reports a flawless vehicle? Even my X is better than the one they received!
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This is gonna hurt Tesla and will reduce our resell value. Why can't Tesla at least give consumer reports a flawless vehicle? Even my X is better than the one they received!
Why can't Tesla at least give consumer reports a flawless vehicle? Even my X is better than the one they received!
software problems, such as Autopilot's (preventabl) 9x higher fatality rate (as compared to non-AP Teslas).
Agreed, even tho my early Model X has had a number of issues and service waits.There are always more issues with the first model year of a car.
I am not surprised at all at CR's rating. I agree with others that I hope it encourages Tesla to improve even faster than they already are.
As for those with delivery, product, or service issues, I am very sorry about your poor experience.
For those who are reading, some of us have no where near these issues or problems. From people I know, very few have these issues.
Tesla's culture is "do anything to attempt to meet impossible deadlines." The culture is not "quality first."
There are always more issues with the first model year of a car.
I am not surprised at all at CR's rating. I agree with others that I hope it encourages Tesla to improve even faster than they already are.
I guess the issue I have with the CR report is that I equate 'reliability', with more major issues and not minor stuff, so putting the MX in the worst ten car category seems like it should be for cars that repeatedly end up un-drivable and leave the owner stranded.
My X has been flawless since delivery. 6000 miles. Zero days at the shop.
This seems to be a west coast problem (which makes total sense) , here in Cincinnati Ohio when we got a large screw in our tire, I got into the service center same day (only 1 hr after screw discovery), they had a new tire put on, the car vacuumed, adjusted falcon wing doors to remedy a squeak, wheels and tires cleaned, and fully supercharged all within 20 minutes... I literally didn't have time to finish my coffee in the lounge. I was blown away. Hopefully they can expand number of staff in those "hotspot" areas such as Palo Alto and get back to this level of service, it truly is an amazing experience when it's done right.Tesla needs to step-up. Our Palo Alto service center is overbooked, and full of Model X. This will crush them if this continues as they grow; the "fanboy pass" days are nearly over. The best service center is one that you don't need to visit.