Hello TMC!!
tl;dr
my 1-yr old CHAdeMO adapter suddenly doesn't communicate to EV chargers
potentially a software update can fix but apparently TESLA doesn't service them anymore (in SoCal at least)
I'm suggested by TESLA reps to pay for CCS upgrade since TESLA no longer supports CHAdeMO in US
not too happy about this -- any suggestions?
I purchased a CHAdeMO adapter from the TESLA store a year ago and have been using it successfully almost weekly (since I can't charge at home/ no driveway) -- I have a 2018 M3 LR (non-CCS compatible) and I'd like to avoid paying for an CCS upgrade and also buying another adapter since the CHAdeMO adapter I purchased NEW is only a year old... I baby this thing in the box so I assure you this hasn't been dropped or mishandled.
The other day at the (Pasadena, CA) Marengo Charging Plaza, I hooked up my CHAdeMO per the usual at the Power-Up Pasadena Tritium chargers and nothing. The Tritium charger did not throw an error nor did my TESLA. So I retried connecting my adapter and still nothing so I went to 3 other Tritium chargers and same nothing.
Another guy in the lot was also trying his CHAdeMO adapter on his 2019 M3 and also getting nothing -- no connection.
Only 1 other guy had his CHAdeMO working but he was charging a MX so maybe a clue there?
The other guy trying his adapter like me said he had heard of these adapters needing firmware updates too but that needed to be done at a TESLA service center. (HOPE!!)
Drove to TESLA service center in Burbank and they told me yes it's true these adapters need firmware updates and maintenance from time-to-time and they USED to provide that service BUT not anymore due to TESLA not selling this adapter anymore in the US -- NEWSFLASH to me!!
The TESLA service rep suggested I pay for the CCS upgrade and buy the new adapter when it comes out -- estimate total $1200 +/- for the upgrade work + new adapter.
Reached out to another TESLA service center to get a 2nd opinion and they also said no service center has the machine to service these CHAdeMO adapters, apologized, suggested the upgrade as the previous rep from the other service center (coincidence?), and suggested I reach out to TESLA online store customer service for a solution.
I emailed TESLA online store customer service and hoping to hear back soon with more reasonable solution, like a way to get these adapters working again or replacement.
Overall not too happy with this so far... I guess I did get my money's worth from the adapter but loosing support with no contact or solution other than to pay and upgrade doesn't sit right.
tl;dr
my 1-yr old CHAdeMO adapter suddenly doesn't communicate to EV chargers
potentially a software update can fix but apparently TESLA doesn't service them anymore (in SoCal at least)
I'm suggested by TESLA reps to pay for CCS upgrade since TESLA no longer supports CHAdeMO in US
not too happy about this -- any suggestions?
I purchased a CHAdeMO adapter from the TESLA store a year ago and have been using it successfully almost weekly (since I can't charge at home/ no driveway) -- I have a 2018 M3 LR (non-CCS compatible) and I'd like to avoid paying for an CCS upgrade and also buying another adapter since the CHAdeMO adapter I purchased NEW is only a year old... I baby this thing in the box so I assure you this hasn't been dropped or mishandled.
The other day at the (Pasadena, CA) Marengo Charging Plaza, I hooked up my CHAdeMO per the usual at the Power-Up Pasadena Tritium chargers and nothing. The Tritium charger did not throw an error nor did my TESLA. So I retried connecting my adapter and still nothing so I went to 3 other Tritium chargers and same nothing.
Another guy in the lot was also trying his CHAdeMO adapter on his 2019 M3 and also getting nothing -- no connection.
Only 1 other guy had his CHAdeMO working but he was charging a MX so maybe a clue there?
The other guy trying his adapter like me said he had heard of these adapters needing firmware updates too but that needed to be done at a TESLA service center. (HOPE!!)
Drove to TESLA service center in Burbank and they told me yes it's true these adapters need firmware updates and maintenance from time-to-time and they USED to provide that service BUT not anymore due to TESLA not selling this adapter anymore in the US -- NEWSFLASH to me!!
The TESLA service rep suggested I pay for the CCS upgrade and buy the new adapter when it comes out -- estimate total $1200 +/- for the upgrade work + new adapter.
Reached out to another TESLA service center to get a 2nd opinion and they also said no service center has the machine to service these CHAdeMO adapters, apologized, suggested the upgrade as the previous rep from the other service center (coincidence?), and suggested I reach out to TESLA online store customer service for a solution.
I emailed TESLA online store customer service and hoping to hear back soon with more reasonable solution, like a way to get these adapters working again or replacement.
Overall not too happy with this so far... I guess I did get my money's worth from the adapter but loosing support with no contact or solution other than to pay and upgrade doesn't sit right.