Hi All, Advice please. I called Tesla Main HQ to request cancelling my M3 order. I didn't have a VIN assigned, order form was RN (reservation # only.) I received an email back stating reply to email with reason for cancelling. Gave me a choice of line items as reasons. I opted after seeing many 3's on the road I would keep my 2015 MS. Since no VIN was assigned the email and phone indicated a refund would follow. (I originally asked if I could simply upgrade to autopilot on my MS)
Thank you for contacting Tesla Support. You have recently reached out to us to request a cancellation for your Model 3 reservation. Please provide the following information in order for us to process this request.
Reservation Number: (RN-)
Reason for Cancellation (Please choose at least one reason):
1. My in-store experience was lacking
2. I'm not sure an electric vehicle is right for me
3. I'm unsure about charging
4. Pricing
5. I'm buying another car
6. Other
Best,
Ayriana F.
This was on 9/21/18. I replied to the email to cancel but no confirm email back. I forwarded same email 3 more times to [email protected]. No answer. I've since received 2 txt messages indicating they had a car fitting my order available to which I replied I cancelled original order. Is there a better method of getting a reply?
Thank you for contacting Tesla Support. You have recently reached out to us to request a cancellation for your Model 3 reservation. Please provide the following information in order for us to process this request.
Reservation Number: (RN-)
Reason for Cancellation (Please choose at least one reason):
1. My in-store experience was lacking
2. I'm not sure an electric vehicle is right for me
3. I'm unsure about charging
4. Pricing
5. I'm buying another car
6. Other
Best,
Ayriana F.
This was on 9/21/18. I replied to the email to cancel but no confirm email back. I forwarded same email 3 more times to [email protected]. No answer. I've since received 2 txt messages indicating they had a car fitting my order available to which I replied I cancelled original order. Is there a better method of getting a reply?