ucmndd
Well-Known Member
To quote my grandpa, “life isn’t fair”.
But generally, I see no connection between the two things you’re trying to tie together.
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Are the Tesla sales people allowed to just completely lie to you?
- Thread starter CaliforniaTes1
- Start date
But generally, I see no connection between the two things you’re trying to tie together.
Watts_Up
Well-Known Member
I think the problem with Tesla vs. other auto manu and how things are priced is the transparency. There's good and bad of having full direct/control of the selling price.
When buying from a regular dealership, we all know what the suggested MSRP is but we sure as hell try to haggle, get freebies, dealership stuff, etc. With Tesla is not like that, price is transparent, black/white and posted on their own website, in the configurator and when you put your deposit, it's locked in. The Sales Advisor are not even really salespeople, they are more information/help desk than your standard car salesmen. The nice thing about doing it the Tesla way, it removes the uncertainty from dealing with a middle man (dealership) and trying to get the best deal possible. By Tesla introducing these very nice discounts to a limited amount of folks and advertising it front and center on their website, it makes it a bit harder to swallow for folks that are near that time frame. Basically reintroduces the uncertainty that they took out by removing the wheeling and dealing sales folks, lol.
I get it, lots of uncertainty, , supply and demand, nothing is guaranteed, etc, etc. but we all know Tesla's EDD is a joke. For folks to have to deal with the back/forth, pick up their car, send it back to the shop vs. rejecting because Tesla suggest that consumer accept delivery and then open a ticket only to see all these deals go by, feels kind of whack.
dachshund
Member
You were ahead of me to anticipate growing incentives. I was peeved because my original delivery date was Dec. 15, but they kept texting me saying the car was in and I could move up the delivery date. So I did, and missed the free supercharger miles. I finally got over it, and now it's clear these things can change from day to day. But it does seem like a mean thing to do to customers who waited so long to finally take delivery in the crazy month. Geez. But good for people getting their cars now. Tomorrow, who knows.
This. If Tesla did this simple thing, I would 100% be happy they thought about their customers.
I'm pretty furious just thinking about this scenario and we just have to chalk it up to losing a lot of goodwill towards Tesla
But, nothing to do but go on with life.
Mateo83
Active Member
I would more or less call it a lack of, or poor, training. Tesla really missed the mark by not training the front-line workers better than their scripted talking points.
"price is going to go up next week" was their favorite.
"price is going to go up next week" was their favorite.
Thinking there's just a bunch of stuff happening and it's not looking good for Tesla as a brand
- Economy taking a dump
- Uncertainty of 2023
- Sensor/Camera/Radar
- Values of cars in general
- Tesla lowballing the value of cars that was purchased just a few months ago at what is likely going to be the highest cost for the same car
- Tesla shortage = surplus now
- Tesla sales advisors are as clueless as us so no real process to handle CS issues
- Musk doing Musk things
How would have of known and would it have changed anything? You either needed to pick the car up then or wait a year.
ucmndd
Well-Known Member
The problem is exactly the same whether the price guarantee is 5 days, 30 days, or 180 days. There will always be someone who took delivery at day N+1 that's gonna be sore about it. Not much can be done to fix that.
I refused a delivery on 12/18 due to paint imperfections. They wanted to replace the bumper. I refused delivery and told them to find me a new car. Pushed delivery to after xmas just in case. Person A probably should have thoroughly looked over the car before taking delivery.
I don't know about that. Instead of creating a better policy, you can't just put the blame on the customers all the time. It's all about good faith until dotted lines are signed. In this case, we did sign it but good faith wasn't there.
We're all going in circles anyways. There are going to be 2 sides to everything and both are valid but I don't think you can simply say one side is right and the other is wrong.
Tesla is a "Todays Price" Company. They price you pay will be what they are offering at the moment you agree to configure and purchase. If they come out with a promotion later, that promotion will come with it's own specific parameters. You cannot get yesterdays pricing, or tomorrows pricing. It becomes fixed at the moment you order. If Tesla wishes to make their price decreases retroactive, then they will do that, but are under no obligation. Same with configurations. You will get the technology and hardware available at the moment your car comes down the line. You will take delivery of the car you ordered when it gets cleared by the Delivery Center. Incentives come and go. Something they said long ago may be supersceded by something they are saying later.
it's not about making every single buyer happy.
Many stores will price match sales within a short window. It's about recognizing and keeping customer loyalty.
Yeah and like I said, i'm moving on.
I do get this, I think the gotcha is what you agree/configure/custom order, the EDD is not accurate and there are changes between that moment and when you potentially get delivery. Since there's no set date until you get a VIN.
It's all chance if anything since no one really know versus today's price and configuration.
I ordered a 7 seater October 2021 and got the car June 2022. Saved about $8k from current pricing and have USS. So I’m not complaining about missing out.
Maybe you should all blame yourselves for buying when the price is at its height and are relying on incentives.
I’m kidding of course.
Maybe you should all blame yourselves for buying when the price is at its height and are relying on incentives.
I’m kidding of course.
Do you not understand Tesla is run by a man child?? He doesn’t care or understand about customer service or loyalty.
Hah. Feel for you. Sorry though, unfortunately can’t expect a sales person (aka SA) to be honest or have information about company strategy. They’re incentivized to match VIN to people and close out orders.
Just to demonstrate the fact they aren’t transparent, have you heard anyone report that a SA upfront notified a person on a test drive in Nov-Dec that the car they were trying out (aka 2022, with USS, EAP, etc) would not be the same car they would receive? This was information they actually knew and intentionally didn’t disclose.
The price cut end of this quarter should have been pretty predictable from a few months back. Looming tax credit in Jan, why pick up the car in Dec (unless you desperately needed it or income didn’t qualify). The bump from 3750 to 7k was baked in as soon as they announced a delay on the battery sourcing component.
Mark my words. 2023 will be a series of Tesla trying to maintain price stability (with end of quarter discounting in q2-4, possible q1).
Sucks for shareholders.
Sorry fanboys. You can thumbs-down any comment you want but it doesn’t change reality.
Just to demonstrate the fact they aren’t transparent, have you heard anyone report that a SA upfront notified a person on a test drive in Nov-Dec that the car they were trying out (aka 2022, with USS, EAP, etc) would not be the same car they would receive? This was information they actually knew and intentionally didn’t disclose.
The price cut end of this quarter should have been pretty predictable from a few months back. Looming tax credit in Jan, why pick up the car in Dec (unless you desperately needed it or income didn’t qualify). The bump from 3750 to 7k was baked in as soon as they announced a delay on the battery sourcing component.
Mark my words. 2023 will be a series of Tesla trying to maintain price stability (with end of quarter discounting in q2-4, possible q1).
Sucks for shareholders.
Sorry fanboys. You can thumbs-down any comment you want but it doesn’t change reality.
CapeOne
Active Member
Tesla sales advisors are employees of Tesla so in that sense, they are speaking for the company. If they actually told you that it wasn't possible for additional discounts to be coming later in the month, that would be a lie as clearly additional discounts have been offered. However, unless they put it in writing or are willing to admit to saying it, there's probably little you can do about it short of suing the company.
Personally, I wouldn't have taken their word for it as no one can predict what Tesla/Musk might do. If something similar happens again, I would suggest you get it in writing.
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CapeOne
Active Member
Chrysler did something like that back in the late 1980s or early 1990s but it actually covered the entire model year. They called it a "Guaranteed Rebate." If after purchasing a car, the rebate increased during the model year they buyer would get a check for the difference. For example, if someone bought when the rebate was $1,500 and it went up to $2,000, they would get a check for the additional $500.
dachshund
Member
I'm a bit worried about the predictions that the car market will go upside down like real estate did in 2008. Add to this the growing competition for Tesla, old Elon will have to drop prices, and possibly listen to customers more. He got my money this year because of pent up enthusiasm, and for the longest time, my assumption that prices would keep going up. Oh well.
