In real estate they say the only three things that matter is "location, location and location". To a consumer that has purchased a luxury car, the three things that really matter are "service, service and service".
I will always remember when I purchased my first Mercedes S Class car on Long Island back in 1990 and brought it in for a service appointment ...
1) the Rep at the desk kept me waiting for about 15 minutes and then treated me like I was a nuisance and he really didn't have time for me.
2) they found problems that they claimed were not under warranty and billed me for approx. $300
3) they gave me a filthy Ford Pinto as a loaner. (can you believe this? It is really true LOL!)
I will never ever forget this horrible experience with that Mercedes dealership!
Recently and for the last three years, I have experienced just the contrary to this with my Tesla Service Center in Raleigh, NC. ...
1) I can call service and speak to a rep within minutes at any time during business hours ... and they are always friendly, professional and proficient.
2) they accommodate me beyond reasonable expectations and always make me feel good.
3) they provide me with a clean and up-to-date Tesla loaner.
4) a Rep calls me throughout the day and keeps me abreast of progress. They will automate this process shortly.
4) they always fix the problem and/or do the service and return to me a crystal clean car at the end of the day.
So, I have to publicly commend the Raleigh, NC Service Center. In my eyes they have achieved a 5 star rating for service in my book!
Attached is my recent service bill.
Phil
I will always remember when I purchased my first Mercedes S Class car on Long Island back in 1990 and brought it in for a service appointment ...
1) the Rep at the desk kept me waiting for about 15 minutes and then treated me like I was a nuisance and he really didn't have time for me.
2) they found problems that they claimed were not under warranty and billed me for approx. $300
3) they gave me a filthy Ford Pinto as a loaner. (can you believe this? It is really true LOL!)
I will never ever forget this horrible experience with that Mercedes dealership!
Recently and for the last three years, I have experienced just the contrary to this with my Tesla Service Center in Raleigh, NC. ...
1) I can call service and speak to a rep within minutes at any time during business hours ... and they are always friendly, professional and proficient.
2) they accommodate me beyond reasonable expectations and always make me feel good.
3) they provide me with a clean and up-to-date Tesla loaner.
4) a Rep calls me throughout the day and keeps me abreast of progress. They will automate this process shortly.
4) they always fix the problem and/or do the service and return to me a crystal clean car at the end of the day.
So, I have to publicly commend the Raleigh, NC Service Center. In my eyes they have achieved a 5 star rating for service in my book!
Attached is my recent service bill.
Phil