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  1. M

    Discussion: Tesla Energy / Auto Customer Service

    Same situation (no data) happened to my system this Wednesday, I called the support and he raised a Tier 2 case. Called again on Thursday morning and the other Tier 1 support guided me to login to Sitemaster and found the same error “Sitemaster needs a default real mode”, she told me it is...
  2. M

    Tesla Solar in Houston & Surrounding Area’s

    I received my referral check this week, it was issued on 4/3.
  3. M

    Tesla Solar in Houston & Surrounding Area’s

    I was on the same boat as you, I figured out if you only use Peak/Off-Peak and leave the buying/selling price as empty, the app can accept it. If you used Super Off Peak/Peak, you can't leave the buying/selling price as empty. Also, all the solar generation would be sold to the grid during Peak...
  4. M

    Tesla Solar in Houston & Surrounding Area’s

    If Tesla only buy back at .026-.06, Amigo Free Night with Solar buy back might be an alternative. I just switch from Direct Energy Free Night (21:00-9:00) to Amigo Free Night (21:00-7:00). I figured out when you set your PW in Time-Based Control with the Peak time selling value .03, it will sell...
  5. M

    Tesla Solar in Houston & Surrounding Area’s

    Update on my Powerwall replacement. They came and replaced the leaking Powerwall with brand new one yesterday, only took them about 1 hour to complete replacement.
  6. M

    Tesla Solar in Houston & Surrounding Area’s

    The technician came today and confirmed that Powerwall needs to be replaced, and they can most likely replace it next week.
  7. M

    Tesla Solar in Houston & Surrounding Area’s

    I got a call from a Tesla local technician said he will come to check my Powerwall tomorrow morning and will replace it next week if need it.
  8. M

    Tesla Solar in Houston & Surrounding Area’s

    They are not kidding about PTO being faster. I had my system installed completed on 12/1, city inspection on 12/2, and got my PTO letter this morning. It only took less than a week, very impressed.
  9. M

    Tesla Solar in Houston & Surrounding Area’s

    One of my PW+ started to leak coolants, I took the side cover off and found the leaking points. I did not expect any service this fast, already contacted Tesla service, let's see how soon they can address this issue 😢
  10. M

    Tesla Solar in Houston & Surrounding Area’s

    Anyone knows what does those two charges mean? I'm shopping for my renewal and these two charges confused me. I did the math based on 35% of usage during night time and the numbers are matching the total bill (average price per kilowatt-hour) amounts without those two charges take into...
  11. M

    Texas owners: Free nights or Net metering

    Dose anyone know what are those two market securitization mean? I did the math based on 35% of usage during night time and the numbers are matching the total bill amounts without those two charges.
  12. M

    Tesla Solar in Houston & Surrounding Area’s

    For those who are interested in, this is the app looks like when you integrate Span with Tesla Solar/Powerwall system.
  13. M

    Tesla Solar in Houston & Surrounding Area’s

    I had my city inspection today and the guy from Tesla said the largest system he has seen in Houston is a 80ish kw solar roof with 16 Powerwalls. He said it is a mansion with it's own lazy river in Houston.
  14. M

    Tesla Solar in Houston & Surrounding Area’s

    My Powerwalls installation completed yesterday and the grid charge was available in the app. I'm in Centerpoint territory and using Direct Energy Free Nights plan. The Powerwall technician also told me there is no grid charge restriction in Texas as far as his understanding.
  15. M

    Tesla Solar in Houston & Surrounding Area’s

    Are you using Homebridge? If you figure out how to set up automation for grid charge, please let me know. I hope Tesla can native support this feature in the nearly future.
  16. M

    Tesla Solar in Houston & Surrounding Area’s

    I guess that is a plumbing vent. They told me they cut the vent and put the panel on top of it, and the one I saw is the cutoff piece. They are coming back tomorrow to wire the panels and will take that off the roof. Dose this sound right way to deal with the vent?
  17. M

    Tesla Solar in Houston & Surrounding Area’s

    I have my panels installed on roof now, does this look like a proper way to bend the vent like this underneath the panel?
  18. M

    Tesla Solar in Houston & Surrounding Area’s

    The onsite crew told me I have two 7.6 kw inverters too.
  19. M

    Tesla Solar in Houston & Surrounding Area’s

    I got two 7.6 kW inverters for my installation too.
  20. M

    Tesla Solar in Houston & Surrounding Area’s

    I consider Powerwalls as the generator, 2 Powerwalls might be enough for my usage. However, I rather buy insurance than lottery after freeze last year.
  21. M

    Tesla Solar in Houston & Surrounding Area’s

    Thanks for confirming, I actually have 3 Powerwalls, 2 of them are Powerwall+
  22. M

    Tesla Solar in Houston & Surrounding Area’s

    I ordered 10.8kw system. I thought Powerwall + comes with Tesla inverter and that’s the only difference between plus and non plus. Can anyone confirm it?
  23. M

    Tesla Solar in Houston & Surrounding Area’s

    Tesla dropping materials without any notification today. Does this mean that I will have 2 Tesla inverters?
  24. M

    Tesla Solar in Houston & Surrounding Area’s

    I have seen some discussion in FB Tesla Club of Greater Houston, some people reported their Powerwalls can be charged from grid. I guess it is depending on your electricity provider, I have seen Green Mountain & Reliant Free Night plans allowing charging from grid. I'm with Direct Energy Free...
  25. M

    Tesla Solar in Houston & Surrounding Area’s

    My sales consultant told me the same originally, but I pushed her really hard and told her I won't do it if the installation couldn't happen within 2 weeks. I believe there is only one Span certified installer (Electrical Panel Xperts) around Houston/Austin/Dallas area, that might be the reason...
  26. M

    Tesla Solar in Houston & Surrounding Area’s

    Nope, it was $6420. Span Panel including all breakers $4500 (unless you want all AFCI breakers) Tier 1 installation $2420
  27. M

    Tesla Solar in Houston & Surrounding Area’s

    I had my Span installed back in July. I submitted interest in the Span on 7/15 and had my installation on 7/26. I like it since you can see the usage for each breaker and you can group critical breakers together for outages.
  28. M

    Tesla Solar in Houston & Surrounding Area’s

    After chatted with the rep again, I finally got my installation date. I guess the trick is to end the chat and find another rep who is welling to help you.
  29. M

    Tesla Solar in Houston & Surrounding Area’s

    I tried yesterday, but the customer service chat rep told me I will be contacted once they have the date and there is nothing he can provide me. He also mention there are people ahead of my project...How did you push the chat rep for giving the date?
  30. M

    Tesla Solar in Houston & Surrounding Area’s

    Thanks for confirming that!
  31. M

    Tesla Solar in Houston & Surrounding Area’s

    My design is approved after emailing Centerpoint and my Tesla account is showing "Installation: Ready". I had a call with my advisor yesterday and he told me the scheduling team will schedule the installation date for me, he does not have the visibility into the date, is this true?
  32. M

    Model X and S Updated

    Forgot to attach the photo.
  33. M

    Model X and S Updated

    I got 2019.12.1 update last night and the release note says up to 150 kw supercharging rate
  34. M

    Oh crap, price drop after order but before delivery

    Call service center, they are able to confirm it.
  35. M

    Oh crap, price drop after order but before delivery

    I ordered my Model X on 1/30 and took delivery on 3/12. My SA and DS both told me I will get FSD for free before delivery. My DS told me it will upgrade automatically within two weeks; however, I could still see the option to pay to upgrade to FSD yesterday, so I decided to call customer...