Try to put yourself in this position before you respond:
A few weeks ago, we punctured a tire on the way to Las Vegas. We were able to use the "inflate with sealant" pump I had bought from Tesla. I called the Tesla Service Center in Vegas, and I asked if they could make repairs. They said, "We can take care of you." So, with one additional stop for a re-inflation, we made it from Primm to the Tesla service center in Vegas. The tires had, by my estimate, at least another 5000 miles on them, but when we arrived we were told that Tesla will not repair tires. I ended up up buying two new tires for $750.
The service folks were, as always, quite pleasant, but I did not feel like I had any other option...and no option was presented to me. There may have been a tire store or service station just a few blocks away, but none was suggested. Frankly, I did not want to risk going back on the highway to find a tire store with a tire with temporary sealant keeping it inflated.
1) How many folks would like to see a change in Tesla's policy to allow plugging in those situations where good, safe service is likely after repairs?
2) If Tesla will not make a change to the current "No Repairs" policy, how about a policy that tells callers a) Tesla does not repair tires, but b) provides connections to the nearest tire stores where repairs are possible and c) arranges for a tow if necessary?
I have had about a dozen tire plugs over the last 30 years, and never had a problem with any of them. So....my views on this are highly bias towards plugging.
Anyone? Anyone? Bueller?
A few weeks ago, we punctured a tire on the way to Las Vegas. We were able to use the "inflate with sealant" pump I had bought from Tesla. I called the Tesla Service Center in Vegas, and I asked if they could make repairs. They said, "We can take care of you." So, with one additional stop for a re-inflation, we made it from Primm to the Tesla service center in Vegas. The tires had, by my estimate, at least another 5000 miles on them, but when we arrived we were told that Tesla will not repair tires. I ended up up buying two new tires for $750.
The service folks were, as always, quite pleasant, but I did not feel like I had any other option...and no option was presented to me. There may have been a tire store or service station just a few blocks away, but none was suggested. Frankly, I did not want to risk going back on the highway to find a tire store with a tire with temporary sealant keeping it inflated.
1) How many folks would like to see a change in Tesla's policy to allow plugging in those situations where good, safe service is likely after repairs?
2) If Tesla will not make a change to the current "No Repairs" policy, how about a policy that tells callers a) Tesla does not repair tires, but b) provides connections to the nearest tire stores where repairs are possible and c) arranges for a tow if necessary?
I have had about a dozen tire plugs over the last 30 years, and never had a problem with any of them. So....my views on this are highly bias towards plugging.
Anyone? Anyone? Bueller?