My tentative delivery went from November 7th at 10 am to "Late November" overnight.
I sent this to my DS this morning:
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Hi Chris,
I noticed this morning that my delivery has changed from November 7, 10 am back to a very generic “Late November.”
I understand the vagaries of manufacturing – I’ve been building airplanes, spacecraft, etc. for 35 years. I know all about delivery delays and such. But, as is the case with customers in my field, this is becoming tiresome and very annoying.
Maybe I’m just an overly-cranky customer, but I don’t think so. I’m spending an exceptional amount of money; I expect an exceptional “buyer’s experience” to go with it.
Please forward my comments to Tesla; from what I’ve read on line, I’m not the only buyer who is frustrated with the communication level from Tesla.
Thanks,"
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Is anyone else frustrated with the whole delivery dates thing? I don't mind waiting for the car (well, not too much anyway), but I DO mind being completely in the dark about what's going on. I confirmed on July 3; I got my VIN two weeks ago. At this point, I should have something better than "late November."
Am I expecting too much?
I sent this to my DS this morning:
=====
Hi Chris,
I noticed this morning that my delivery has changed from November 7, 10 am back to a very generic “Late November.”
I understand the vagaries of manufacturing – I’ve been building airplanes, spacecraft, etc. for 35 years. I know all about delivery delays and such. But, as is the case with customers in my field, this is becoming tiresome and very annoying.
- If my delivery slips, I want to know why.
- Going from a specific date / time to a generic “sometime in the month” is not acceptable, especially when the month has jumped around between late October to December.
- Finding out about an apparent slip by going to a website to check status is also not acceptable. If the website can be updated, a system-generated e-mail that provides at the least a general explanation as to why can be sent to the purchaser.
- Finally, I am spending $95,000 on this car. I really expect better quality communications from Tesla than “sucks.” Most of my e-mails have either gone unanswered or taken far too many days (and weeks) before a reply is forthcoming.
Maybe I’m just an overly-cranky customer, but I don’t think so. I’m spending an exceptional amount of money; I expect an exceptional “buyer’s experience” to go with it.
Please forward my comments to Tesla; from what I’ve read on line, I’m not the only buyer who is frustrated with the communication level from Tesla.
Thanks,"
=====
Is anyone else frustrated with the whole delivery dates thing? I don't mind waiting for the car (well, not too much anyway), but I DO mind being completely in the dark about what's going on. I confirmed on July 3; I got my VIN two weeks ago. At this point, I should have something better than "late November."
Am I expecting too much?