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I dropped my car off this morning, they drove me to work (in another Model S!), and picked me up (in my Model S) at the end of the day. I never feel like I have to fight to get something done, or like I'm inconveniencing them, or that I'm wrong (customer's always right), etc. Always have good, friendly conversations with everyone. They love talking to their customers.
SOLD | Roadster 2.5 #1077 | Very Orange | Forged Wheels | Electronics Package
Model S #SSL146 / VIN #246 | Signature Red | Black Interior with CF Accents | 21" Silver Wheels | Panoramic Sunroof | Performance
http://fearlessbit.com/
Does this story count as a Service Experience with Tesla?
Last night I learned that my rear left door cannot be opened from the inside. All the other doors are fine. I sent an e-mail to the Ownership Experience team at 7:07 pm yesterday explaining my problem. No replies from them at all. Today at around 3:30 pm I decided to call them and was forwarded to the Menlo Park number, probably based on my phone number. A human picked up the phone. I explained my problem, and he explained what could be the problem. He then asked if I prefer the Fremont team to look into my car. He took my contact number after I agreed. Told me to expect a call from them in maybe 90 minutes. It is now 6:10 PM and still no call.
Best to call your nearest Tesla service center for this.
Roadster #919, Model S #2006
Moderator: Tesla Motors , Electric Vehicles, EVents, Media, and Canada sub-forums.
To the media: If you want to quote me, please contact me directly. I'll be happy to talk with you. Taking random postings out of context is not appreciated. Thanks!
Be sure to let us know the end of the story.Originally Posted by gmontem
Does this story count as a Service Experience with Tesla?
Last night I learned that my rear left door cannot be opened from the inside. All the other doors are fine. I sent an e-mail to the Ownership Experience team at 7:07 pm yesterday explaining my problem. No replies from them at all. Today at around 3:30 pm I decided to call them and was forwarded to the Menlo Park number, probably based on my phone number. A human picked up the phone. I explained my problem, and he explained what could be the problem. He then asked if I prefer the Fremont team to look into my car. He took my contact number after I agreed. Told me to expect a call from them in maybe 90 minutes. It is now 6:10 PM and still no call.
PLEASE NOTE: Posts are the copyrighted intellectual property of the author, and are intended as part of a conversation within this forum. My words may NOT be quoted outside this forum, without my expressed consent.
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That smile implies you know it'll end with a happy ending.Be sure to let us know the end of the story.
I drove to the Tesla Server Center at Fremont (Tesla Factory). Before heading off, I entered "Tesla Factory" in the car's Google Maps for directions and was surprised to see "Tesla Factory" was not among the list of search results. I ended up just searching for "Tesla" and found the Factory through one of the results, Tesla Service ... something. When I entered the service station I gasped at the large number of Model S cars parked in that area of the parking lot. I don't know if those are cars needed to be serviced or waiting to be delivered.
The lobby has a bunch of large windows that allow me to watch the crew working on the cars, including mine. Now that's something you don't see in dealership service centers.
To make a long story short, they found the problem -- a screw inside grounded some wires. The crew rewired it and fixed the problem. I also asked about the front passenger door requiring more effort to close. They took a look at it, too, and concluded to wait for the seals to wear away in due time. lol. Last inquiry was about the seat belts. Why do mine not lock when I pull at it quickly? The guys at the front desk didn't know the answer, so they had it investigated. I don't remember the findings, but the seat belts will lock when you brake suddenly and move forward. I think that was what was said to me.
Anyway, I'm a happy camper now.
The Newport service center had to rent the building next door they had so many Model S' to prep for local delivery. In the old days you could even walk around the repair center it was so clean. Now they are a bit more careful. When a battery is exposed they even pit up special barriers for customer safety.
The world loves to be deceived.
Needed some new rear tires for my roadster.
The Ranger picked the car up from my office first thing this morning, changed the tires, fixed the TPMS, tightened up my squeaky front console, moved the Bluetooth microphone to make it usable, cleaned the car back to gleaming, and dropped it off at my office in time for my drive home. They then went the extra mile to help investigate the Bluetooth pairing issues some owners have been having with the Alpine units.
Painless, and a joy - especially compared to the hassle I go through with my wife's Nissan twice a year. It will be good when that is swapped for a Model S.
Well done, Tesla Hong Kong - you continue to delight.
PLEASE NOTE:
These musings are the copyrighted intellectual property of the author, and are intended as part of a conversation among the Tesla Motors Clubs membership.
My words may not be quoted by any third party outside the Tesla Motors Clubs forums, without my express consent.
Why do I suspect you'll (or you've) let Nissan know about the contrast!?
I see it in many different threads, but I wondered if we might want thread out there just to call out Tesla employees who go above and beyond to help us through the education, buying, ordering, delivering, and support processes.
(Mods: Can we make this a sticky?)
I wanted to start out by thanking my Product Specialist, Mike Beebe. I'm a little clueless on the steps I need to to complete the financing of the car and my credit union is to date completely clueless. This combined with a crazy work scheduled, upcoming travel, general anxiousness to get my hands on this thing, lack of a current vehicle, and a 1,000 other factors lead to a series of somewhat frantic voicemails and e-mails to Mike on Friday afternoon. I've since stepped back and taken a deep breath, but Mike took the time to reply on a Sunday with a quick reassurance that Tesla should be able to work with the credit union to get this thing done. Mike didn't have to take the time to reach out on a Sunday and he is not the source of my anxiousness, but he reach out and it's much appreciated. Thanks Mike!
P3,339: 60 kWh, blue/gray/lacewood, 19 inch wheels, tech package, sound package, air suspension
Delivered: February 8, 2013
+1. Called on Saturday and spoke to Mike. Figured out where I stook in the production line and was pleasant to talk to! Thanks Mike!
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