StealthP3D
Well-Known Member
I’m picking up my fourth Tesla today (completing the superfecta of S3XY). In contrast to your experience, I’ve been super impressed by how organized this pre-delivery experience has been compared to the previous ones. In the past, the sense I got was a company flying by the seat of its pants. Now, the email, text and phone notification system seems well oiled.
I think part of the explanation of the differences between your two recent experiences is explained by the fact that @Bet TSLA had no previous experience with deliveries post 2017, ie, after high volume Model 3 deliveries began. The norm before this were deliveries characterized by pampering and attention to detail as Tesla was very much a boutique automaker selling limited numbers of cars priced well into luxury territory. It was a shock to most early Tesla customers when the Model 3 started selling in large numbers and getting the cars in customers hands became more important than exactly how they got there. This is one thing of many that is driving rising margins as people are Tesla's most valuable and most costly asset.
Of course, there is also the natural variation of different delivery centers that is impossible to ever completely eliminate. It's not as bad as the customer experience disparity experienced at different legacy automakers dealerships since those businesses are independently owned, but there is no doubt that the skill, hiring ability and training of different delivery center managers is bound to vary, even within a company such as Tesla that presumably has more control over the delivery experience of their corporately owned delivery centers.