After quite a few unsuccessful repairs for these two issues, Tesla (Lake Forest) is telling me that they are no longer going to try to fix the issue comparing it to a cellphone that occasionally malfunctions because of variations of installed software. I have a problem with this because (a) it malfunctions much more frequently than my cell phone: and (2) it’s a vehicle, not a phone. The profile mismatch issues, which has existed since a firmware upgrade maybe four years ago, occurs regardless of whether I use the Tesla app on my phone or the key fob. Particularly after a 40-minute charging session, I will not notice the change in profile when I put it into drive, leaving the car and my seat moving simultaneously. The problem that I call “the black screen of death” (after the famous Microsoft blue screen of death) occurs sometimes when I need to drive somewhere, sometimes while I am driving and sometimes it doesn’t actually turn black, but just becomes unresponsive to touch. No music, no rear camera view, no nav, no opening doors via the screen. Soft reset does not help.
So, my issue is “what do I do?” The car is an autopilot 2.0 2016 Model X under extended warranty through December 2024. Here are my thoughts:
1. Go through the dispute resolution process.
2. Go the lawsuit- or even class-action route (or small claims).
3. Go to NHTSA because each of these can present a hazard while driving.
4. Go to another Tesla service center with the same issues.
Anyone with experience with either these problems or the next steps outlined above? Please let me know. My 8gb EMMC failure, which caused similar problems, was replaced under the Tesla Adjusted Warranty Program, but the symptoms are identical.
So, my issue is “what do I do?” The car is an autopilot 2.0 2016 Model X under extended warranty through December 2024. Here are my thoughts:
1. Go through the dispute resolution process.
2. Go the lawsuit- or even class-action route (or small claims).
3. Go to NHTSA because each of these can present a hazard while driving.
4. Go to another Tesla service center with the same issues.
Anyone with experience with either these problems or the next steps outlined above? Please let me know. My 8gb EMMC failure, which caused similar problems, was replaced under the Tesla Adjusted Warranty Program, but the symptoms are identical.
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