I copied and pasted that quote from the page. It literally says free. I also have an account and have accessed it for free. Maybe it's only free in the US.
Reviving this thread as my 2017 (July 2018 build) Model X 100D just had the 24A reduction failure last night. Details:
Plugged in and scheduled for departure.
14-50 NEMA on a 50A breaker (professionally installed).
Using mobile charger (older gen 1 from my MX and MS).
Woke up to no charging and no power on app.
Went to breaker, it was tripped, reset.
Plugged in car, only at 24A and won't stay at 40A.
Tried on my other two Teslas ('21 MYLR and '15 MS 70D) - both get 40A, so NEMA plug and breaker are fine.
Retried on MX, same thing.
Reset MX, then retried, same thing - 24A max.
Has to be the onboard charger.
Of note, I just replaced the port door assembly myself due to a door sensor error (new part from Tesla SC for $92 w/tax). All has been good for a few days, then this. I was worried I bumped something when doing this as the onboard charger in the X is in the same area in the rear cargo sidewall as the port door/port. Doubtful, but timing is odd.
I can replace the onboard myself, but want to know how to figure out what generation my MX has. Any insight would be great. Of course I could just wait on Tesla service to respond in the app to my inquiry and let them do a full estimate where they always list all parts required, but I'm impatient.