Undoubtedly fine for many, but posting this to alert others that Octopus is not the super shiny best customer service supplier ever as their adverts would like you to believe.
Total BS in my experience and a massively frustrating disappointment.
Like many on here I signed up (technically was transferred when Bulb failed - I tried to switch earlier but they refused due to the tariff cap) to Octopus.
In spite of repeated promises they have taken over 9 months to install a "smart" meter, during which time I have been paying full tariff instead of one of the EV orientated tariffs.
During which time they have been utterly useless at responding to my inquiries and when they have responded it has either been to say something irrelevant or to make false assurances it would be sorted out.
Now I eventually have the smart meter I still cannot switch to any of the EV tariffs for some reason I have yet to determine.
So I am still paying OTT rates and for sure I am expecting a serious goodwill gesture to rectify.
It gets worse - they have recorded the reading on my previous 2-rate meter the wrong way around day<-->night so my bill is even more ridiculous than it should be (iro £8000!!!).
On top of which every time I tried to correct it with a manual meter reading they switched the reading back.
Before the meter change they even sent a meter reader person round - who managed to read the night reading as day, and the day reading was recorded as the date ffs.
(proof it is possible to have an IQ <1)
So I have a stupid bill, no EV tariff and nobody at Octopus prepared to sort this ridiculous mess out.
And .. if the above isn't enough, I had switched the Company provider to Octopus also so as to burnish our green credentials for electricity supply.
Trying to get Octopus to provide the meter and contract for an upgraded 3 phase supply (which should be routine) has been an utter farce.
More than a dozen phone calls - every answer different, pathetically clueless doesn't even half cover it.
We have now contacted British Gas for the Company supply who have been excellent, responsive and competitive - who'd have thought?
Hoping somebody here has a very senior level contact at Octopus they can PM me with please as I am at my wits end
as for some reason I'm not sure I can fathom myself I would still rather stay with them.
Total BS in my experience and a massively frustrating disappointment.
Like many on here I signed up (technically was transferred when Bulb failed - I tried to switch earlier but they refused due to the tariff cap) to Octopus.
In spite of repeated promises they have taken over 9 months to install a "smart" meter, during which time I have been paying full tariff instead of one of the EV orientated tariffs.
During which time they have been utterly useless at responding to my inquiries and when they have responded it has either been to say something irrelevant or to make false assurances it would be sorted out.
Now I eventually have the smart meter I still cannot switch to any of the EV tariffs for some reason I have yet to determine.
So I am still paying OTT rates and for sure I am expecting a serious goodwill gesture to rectify.
It gets worse - they have recorded the reading on my previous 2-rate meter the wrong way around day<-->night so my bill is even more ridiculous than it should be (iro £8000!!!).
On top of which every time I tried to correct it with a manual meter reading they switched the reading back.
Before the meter change they even sent a meter reader person round - who managed to read the night reading as day, and the day reading was recorded as the date ffs.
(proof it is possible to have an IQ <1)
So I have a stupid bill, no EV tariff and nobody at Octopus prepared to sort this ridiculous mess out.
And .. if the above isn't enough, I had switched the Company provider to Octopus also so as to burnish our green credentials for electricity supply.
Trying to get Octopus to provide the meter and contract for an upgraded 3 phase supply (which should be routine) has been an utter farce.
More than a dozen phone calls - every answer different, pathetically clueless doesn't even half cover it.
We have now contacted British Gas for the Company supply who have been excellent, responsive and competitive - who'd have thought?
Hoping somebody here has a very senior level contact at Octopus they can PM me with please as I am at my wits end
as for some reason I'm not sure I can fathom myself I would still rather stay with them.