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P2863, VIN 2312 is also on the truck scheduled for delivery 12/27. Probably same truck as ckessel's.
What state are you in? Tesla is not allowed to have DES's present in at least TX, GA, and I believe AZ (possibly MA too?). Unfortunately, dealer laws are antiquated in those states and aren't designed around silly things like the Internet. I had to take delivery myself for that reason.
If there are physical scratches on the car, the delivery company should have taken pictures of the car upon delivery for their insurance. You should be able to verify against those pictures if there was any pre-existing damage.
I was told Saturday
I am in Ohio. The driver did not help me remove the shipping wrap which covers the entire car so he never saw the scratches He had to leave immediately because he wanted to get home for Christmas. I had to help him unload the cars (helping with the gate and guiding the cars off and on). He expected someone from tesla to be there.
Atrium. I am sorry for that not working out. The whole sequencing and delivery thing has not gone smoothly for a lot of people. Most on this forum will say that is the "early adopter tax"and tell you to stop complaining in a public manner. I don't think that's reasonable. When I reserved the car, I had a negative net worth and put the deposit on a credit card. It was a big commitment of a lot of money at a time when I had little. I expected a new level of service. I am assuming I was not alone in this view. When it didn't happen, I complained here and to Tesla and now the notifications are better. I wish they were more accurate.
Please contact ownership and make sure they understand your situation. Writing it off won't help you or future customers. Tesla has never done any of this on this scale. They need feedback. I would hate for the auto dealers lobby to be right but Tesla may prove that to be true unless they hear your story and others like it and respond accordingly.
I am in Ohio. The driver did not help me remove the shipping wrap which covers the entire car so he never saw the scratches He had to leave immediately because he wanted to get home for Christmas. I had to help him unload the cars (helping with the gate and guiding the cars off and on). He expected someone from tesla to be there.
That is very kind of you Walla2. I don't plan on saying anything more about it on this forum. I understand that this should be a positive environment. I am confident that it will get resolved.
Don't stop posting. Representatives of Tesla read these forums. They need to know the problems so that they can stop them from continuing. Those of us that are scheduled to follow you (and who should already have our VINs, but don't) are depending on all of you sharing your positive and negative experiences. Thanks!
Wow, I can't believe that. What you went through is completely different than what I did. We here in Western Florida are getting a much better experience. Ben Bird, a Tesla Delivery Specialist brings the vehicle on a flatbed behind a pickup. In my case yesterday morning, he showed up precisely on time and carefully deposited our Model S in the driveway. It had just been fully detailed and was in prestine, mint condition-absolutely stunning! He spent 3 hours with us, taking us through all the features and explaining everything. We then went for a Familiarzation drive. The paperwork took 90 seconds and I paid for the car with a check from my financing bank plus a personal check for the down payment. I would rate Tesla's handling of my delivery 10 out of 10. I have been waiting 3 1/2 years and the entire experience has been very rewarding. Now that we have the car, the fun really can begin.
Nikoli, have you heard anything as to the location of your vehicle? My truck apparently departed Fremont over the weekend, but I have no idea how many stops it is making, or when it will arrive in PA. Nor have I received my title and registration packet, which I assume will be Fedexed based on other PA owner delivery experiences.
I think there must be a direct correlation with Tesla presence in the state of delivery...FL deliveries first go to a Tesla Service center and then to the owner. But in OH and PA, there are no service centers open as yet, and the transaction takes on a different nature. And we have seen even a more definitive line with TX and MA.
Nikoli, have you heard anything as to the location of your vehicle? My truck apparently departed Fremont over the weekend, but I have no idea how many stops it is making, or when it will arrive in PA. Nor have I received my title and registration packet, which I assume will be Fedexed based on other PA owner delivery experiences.
On yesterday's factory tour, I was seeing VIN's in the 3050-3150 range getting windshields and seats installed. Interestingly enough, it was the same robot doing these tasks by changing it's arm on it's own. Neat!
On yesterday's factory tour, I was seeing VIN's in the 3050-3150 range getting windshields and seats installed. Interestingly enough, it was the same robot doing these tasks by changing it's arm on it's own. Neat!