Congrats! I got a blue one on the way too, just on the other side of the river. I work out of Bethesda sometimes, I'll have to keep a look out for you. I'll keep my fingers crossed on the weather for you.
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Model S Delivery Dates and Sequencing
- Thread starter GeorgeB
- Start date
Congrats! I got a blue one on the way too, just on the other side of the river. I work out of Bethesda sometimes, I'll have to keep a look out for you. I'll keep my fingers crossed on the weather for you.
dsmith2189
Active Member
Todd Burch
14-Year Member
Just because the car leaves the factory on a truck does NOT mean that it's actually in transit to you. My car was done with production on Dec 19, and was marked as "in transit" as of December 21. I've spoken with four different people in the Delivery Experience team who cannot determine where it is.
If my P1312 was really "in transit" traveling at 6 (six) miles per hour, it would have been delivered by now. I'm now told that the earliest I can expect it is Dec 29. The team member nicely called two trucking companies while I was on the phone, both of whom confirmed that they did not have my car. I'd like to believe that it is in transit, but it appears to be sitting somewhere that even Tesla can't identify.
Todd Burch
14-Year Member
Congrats! When did your truck leave? Do you know where else he was headed? (Trying to find out if that's my truck!)
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Sorry to hear that Mark...hopefully they find it soon! (Maybe the truck driver will call out of the blue when you least expect it!)
Isn't it frustrating seeing people with reservation numbers many thousands higher than yours driving around in their cars? I've been grumbling about it a lot here lately--it's ruffled many feathers--although I'm happy for the owners!
Krugerrand
Meow
Been there, done that...not with a Tesla, but with another car I had shipped 3,000 miles. 'They' (whomever 'they' are) lost my car for over two weeks. It happens. In the advanced technological world that we have now, I'm not sure 'how' they lose a car, but they do and it happens fairly frequently.
Try not panic, it'll show up...eventually. :smile:
dsmith2189
Active Member
I've been trying to get a status on my car with no luck. great, they told me they have my check, but where is my car. I can't even get an answer from them if it left the factory yet. When they wanted the check I got several emails and phone calls. now, no response whatsoever.:cursing:
I really appreciate your support and Todd's also. So many aspects of the Tesla product reflect pure genius, but the delivery, sequencing, and some of the communication has been poorly thought out in the extreme.
It looks like they have pressed people with limited training into delivery duties. It appears that the just don't have enough delivery trucks. No one appears to have designed a functional logistics program to track the delivery process. My guess is that my car is sitting in a transit lot near Los Angeles while someone tries to figure out how to get it to Arizona.
One of my bigger fears is that they have no motivation to get it to Arizona because it is paid in full and TM may consider it "delivered" when it's put on the truck in Fremont. The only fear that it bigger that this is my concern that some of their decision making reflects a lack of ethics, rather than just incompetence - consider the plight of the early adopters with 40 & 60kWh batteries.
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I'd suggest talking with the Delivery Experience team and ask for a supervisor if the line staff can't come up with an answer that satisfies you. There has been a lot of speculation that TM is looking for easy deliveries at year end - frankly, shipping a car to Hawaii has got to be more challenging than sending an S to San Jose. It's got to be infuriating (maybe scary) that Tesla went silent after they received your final payment.
Krugerrand
Meow
It's entirely possible that someone messed up and is trying to cover their butt. It's also entirely possible that they're just running ragged to meet investor goals and it's an honest-to-goodness mistake. And all sorts of other possibilities.
We can always imagine the worst scenerio, but it rarely is even close to that.
Hang in there. You'll get your car. Just keep contacting them and asking if they've got an update on your car - You know, the one I paid for in full last week by cheque #0457, dated Dec 16th, 2012? Making a joke of it sets the other person at ease and keeps everybody cool even when underneath you might be hot. Hey, Mr. Tesla Rep, have you found that my car got sent to Alaska instead of Arizona? Do you think the trucker took if for a joy ride over the weekend and smashed it up?
dsmith2189
Active Member
From what I have been told delivery logistics are not done by Tesla they are contracted to UPS.
I have a hard time believing that UPS is contracted to deliver all of the model S's. UPS is famous for their logistics talent, being about to track items, and projecting delivery dates.
Hi Steve-
I am in Denver, Colorado. We opted out of the Panoramic roof because are sunroofs have made cars unbearable in the summer. Like you, we get days over 100F - but the sun here is so strong that the AC on a couple of our cars with sunroofs couldn't keep up. We can't do black leather either - my wife got a second degree burn on her leg in her old Saab convertible when we left the top down and she got into the car wearing shorts.
Also, I don't fit into the back seat with the Pano roof cover pulled shut!
We plan on spending a lot of time at our place in the mountains, where the sun is even more powerful (10K ft above sea level) so I reluctantly opted for body color roof.
And yes, it does look cool with the solid roof - we are definitely enjoying the car. However, with highs in the 20s these past 3 days, I do wish they had the winter wheels in stock.
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I can verify first-hand that UPS is doing Tesla's logistics - at least they were as of a week ago. My theory is that as they ramped up production to 10x what it was during the first couple weeks, just like Tesla couldn't keep up with Delivery Specialists, UPS couldn't keep up with trucks. I think everyone was surprised that the factory actually ramped up so fast. Tesla became a victim (briefly I hope) of their own success
. They are making a company-wide grueling push to get to their 3K car goal for 2012, and they'll be pushing it right to the limit on NYE to get there. People I've talked to at Tesla are all working 10-14 hour days right now and looking forward to a new year break.
Glad that you got your car - I can easily believe that Tesla has contracted with everyone they can find to deliver the cars, including UPS. If UPS were involved in the delivery of my car, I'd think that Tesla could determine its present location and expected delivery date. Maybe UPS is just overwhelmed by Tesla's needs or maybe Tesla has contracted with some carriers who have weak logistical systems. They will figure it out in time.
Just got some clarification regarding the role of UPS in the delivery of the cars. UPS is apparently handling the logistics related to delivery, but a variety of carriers are doing the actually deliveries. Once the car is in possession of the final carrier, things go blank until delivery.
Garrett at Tesla DE was able to track down the actual driver's phone number, but the driver didn't answer his cell phone. Then I got the following message, "The driver has indicated that your car will be delivered tomorrow, but he'll give you 48 hours notice. Huh?
Garrett at Tesla DE was able to track down the actual driver's phone number, but the driver didn't answer his cell phone. Then I got the following message, "The driver has indicated that your car will be delivered tomorrow, but he'll give you 48 hours notice. Huh?
Why do the drivers refuse to answer their phone? I realize they may not be allowed to talk on the phone while driving but you think they would respond once they parked. Also, all trucks have GPS transponders now (I thought at least) so their parent company can see where they are. I would think UPS or Tesla could call the shipping company's dispatch and get an update or be able to track the GPS on the car itself.
Did you take a picture by chance? This is the first I've heard this actually exists.
2nd. I was under the impression that the roof cover was scrapped because test drivers at the first few Get Amped events reported it to be unnecessary given how well the pano roof blocks the sun's heat.
bonnie
I play a nice person on twitter.
Anyone taking factory delivery over the next few days (Thursday 12/28 or Friday 12/29) & have room for two guests (me, my son)?
PM me if you have room ... he'd love to see the factory.
PM me if you have room ... he'd love to see the factory.
PattyChuck
Model S P100D, Model X P90D
Just want to say, I've spoken with Garrett and also had some email transactions with him, and he is about as polite a customer service rep as you could get. I called a few days ago and I was hot due to Tesla's less-than-stellar communication record. His demeanor and communication style immediately tempered my aggravation, and even though he was unable to give me the information that I wanted to hear, he told me what he could and I felt better. Either they have an excellent CSR training program, or he's just a natural, but hats off to Garrett!
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