Just a quick summary of my experience so far....
I ordered at the end of November through the website after I had been communicating with a Tesla rep, who's name I was given by another owner. He was super helpful. I wanted the carbon fiber trim that had been removed as an option but he told me he could add it after I placed my order and he did!
When I log into my account, the website does a mediocre job of providing updates. It seems to lag behind the actual status of the vehicle. Not a big deal but it would be nice if it were more accurate. The car was built and shipped to the East Coast in a timely manner. I called today and confirmed it has arrived.
Here comes the frustrating part. I was given a quote to trade-in my current vehicle and found out after I called my Delivery Specialist the quote was wrong and they are offering $2000 less than the original offer. No great explanation why and it is what it is. I understand I won't get top dollar but the convenience is worth it to me so I accepted the new offer. I just need to know all the numbers so I get my payment in order. I plan to borrow a small amount and write a check for the rest but I don't know how much to get from the bank and how much to bring with me. This would not be a big deal but I have to travel to another state to take delivery...oh and that location can't accept payment, which is now my problem. All of these things I need to figure out in the next 24 hours and I only learned this because I reached out to my Delivery Specialist.
I understand this is a new company and there is a big push for deliveries in 2018, but Tesla needs to improve if they want to be successful long term. As long as my car is solid when I arrive, I am sure the pleasure will far outweigh the frustration I feel now.
I will report back on the delivery process this weekend.
I ordered at the end of November through the website after I had been communicating with a Tesla rep, who's name I was given by another owner. He was super helpful. I wanted the carbon fiber trim that had been removed as an option but he told me he could add it after I placed my order and he did!
When I log into my account, the website does a mediocre job of providing updates. It seems to lag behind the actual status of the vehicle. Not a big deal but it would be nice if it were more accurate. The car was built and shipped to the East Coast in a timely manner. I called today and confirmed it has arrived.
Here comes the frustrating part. I was given a quote to trade-in my current vehicle and found out after I called my Delivery Specialist the quote was wrong and they are offering $2000 less than the original offer. No great explanation why and it is what it is. I understand I won't get top dollar but the convenience is worth it to me so I accepted the new offer. I just need to know all the numbers so I get my payment in order. I plan to borrow a small amount and write a check for the rest but I don't know how much to get from the bank and how much to bring with me. This would not be a big deal but I have to travel to another state to take delivery...oh and that location can't accept payment, which is now my problem. All of these things I need to figure out in the next 24 hours and I only learned this because I reached out to my Delivery Specialist.
I understand this is a new company and there is a big push for deliveries in 2018, but Tesla needs to improve if they want to be successful long term. As long as my car is solid when I arrive, I am sure the pleasure will far outweigh the frustration I feel now.
I will report back on the delivery process this weekend.
